Policy Servicing Team Lead - English + EU Languages

Marsh; Województwo mazowieckie; Hybrid; PLN 180,000 - 230,000; Full time

Job summary

Marsh in Warsaw is seeking a Team Leader for the Insurance Placement and Policy Servicing Team at the European Business Support Center (EBSC).

Based in Warsaw on a hybrid model, you will guide a policy servicing team, deliver accurate renewals, and collaborate with clients, insurers and Marsh brokers across Europe. You will drive standardization and efficiency, coach staff, monitor workload, and ensure timely delivery of services.

Qualifications

• Experience in people management, including recruitment and performance monitoring.
• Very good command of English, both written and spoken.
• Fluency in at least one additional European language.
• Experience balancing BAU with project delivery.
• Experience leading standardization or efficiency initiatives.
• Strong organizational and stakeholder-management skills.
• Proactive, solution-oriented approach in a changing environment.

Responsibilities

• Lead, coach, and support a policy servicing team, ensuring accuracy, quality, and efficiency across all deliverables.
• Manage and prioritize business-as-usual activities while driving mid- to long-term projects and change initiatives aligned with business objectives.
• Coordinate communication with clients, insurers, and Marsh insurance brokers across various European countries to support policy servicing and renewals.
• Manage and monitor the policy renewal process, including client renewal lists, claims statistics, loss reports, premium proposals, and policy summaries.
• Identify, lead, and implement standardization, centralization, and process-efficiency improvements to enhance service quality and operational performance.
• Foster a collaborative, inclusive, and motivated team environment by providing coaching, regular feedback, and development opportunities.
• Monitor team performance and workload, ensuring the timely and effective delivery of services.
• Promote consistent processes, knowledge sharing, and best practices across the team and relevant stakeholder groups.

Skills

People management

English proficiency

Additional language

Stakeholder management

Project leadership

Process improvement

Change initiatives

Job description

Marsh in Warsaw is seeking a Team Leader for the Insurance Placement and Policy Servicing Team at the European Business Support Center (EBSC).

Based in Warsaw on a hybrid model, you will guide a policy servicing team, deliver accurate renewals, and collaborate with clients, insurers and Marsh brokers across Europe. You will drive standardization and efficiency, coach staff, monitor workload, and ensure timely delivery of services.