Policy Servicing Coordinator (German/English) – Hybrid Warsaw

Marsh; Warszawa; Hybride; PLN 80 000 - 120 000; Plein temps

Résumé du poste

Marsh in Warsaw is seeking a Team Coordinator for the Policy Servicing Team at the European Business Support Center. The role blends coordination, client liaison, and process support to ensure timely policy renewals and accurate service delivery.

You will work in a hybrid setup, spending at least three days in the office weekly, coordinating with clients, insurers, and Marsh brokers in Germany and Austria, while using your English and German language skills.

Qualifications

• Very good command of English and German, both written and spoken.
• Experience in coordination, administration, customer service, operations, or a similar role, preferably in the insurance sector.
• Strong organizational skills and the ability to manage multiple priorities and meet deadlines.
• The ability to work effectively in a fast-paced, international environment.
• Strong communication and stakeholder management skills.
• Attention to detail and a commitment to delivering accurate, high-quality work.
• A proactive and collaborative approach to identifying and resolving issues.

Responsabilités

• Coordinate and support policy servicing activities, ensuring accuracy, quality, and timely delivery.
• Organize and prioritize business-as-usual activities in line with agreed deadlines and service standards.
• Coordinate communication with clients, insurers, and Marsh insurance brokers in German-speaking countries.
• Support the policy renewal process, including the preparation of client renewal lists, claims statistics, loss reports, premium proposals, and policy summaries.
• Monitor the progress of assigned activities and follow up on outstanding actions.
• Identify opportunities for standardization, centralization, and process efficiency improvements.
• Support the implementation of process improvements and operational change initiatives.
• Maintain effective working relationships with colleagues and stakeholders.
• Share knowledge and support team members in delivering high-quality service.

Connaissances

English proficiency

German proficiency

Coordination skills

Organizational skills

Stakeholder management

Outils

Microsoft Office

Description du poste

Marsh in Warsaw is seeking a Team Coordinator for the Policy Servicing Team at the European Business Support Center. The role blends coordination, client liaison, and process support to ensure timely policy renewals and accurate service delivery.

You will work in a hybrid setup, spending at least three days in the office weekly, coordinating with clients, insurers, and Marsh brokers in Germany and Austria, while using your English and German language skills.