Hybrid: Multilingual Policy Servicing Team Lead

Marsh; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Job summary

Marsh's European Business Support Center in Warsaw seeks a Team Leader to guide a policy servicing and renewal team, coordinating with clients, insurers and Marsh brokers across Europe in a hybrid setup.

You will drive day-to-day leadership while advancing mid- to long-term initiatives for standardization and efficiency, coach and develop the team, and ensure timely delivery of services.

The role requires people management experience, strong English, and fluency in another European language.

Qualifications

• Experience in people management, including recruitment, coaching, performance monitoring, and team development.
• Very good command of English, both written and spoken.
• Fluency in at least one additional European language.
• Experience working effectively in a fast-paced environment while balancing BAU priorities with project delivery.
• Experience leading standardization, centralization, process improvement, operating model changes, or similar efficiency initiatives.
• Strong organizational, communication, and stakeholder-management skills.
• A proactive, solution-oriented approach and the ability to make sound decisions in a changing environment.

Responsibilities

• Lead, coach, and support a policy servicing team, ensuring accuracy, quality, and efficiency across all deliverables.
• Manage and prioritize business-as-usual activities while driving mid- to long-term projects and change initiatives aligned with business objectives.
• Coordinate communication with clients, insurers, and Marsh insurance brokers across various European countries to support policy servicing and renewals.
• Manage and monitor the policy renewal process, including client renewal lists, claims statistics, loss reports, premium proposals, and policy summaries.
• Identify, lead, and implement standardization, centralization, and process-efficiency improvements to enhance service quality and operational performance.
• Foster a collaborative, inclusive, and motivated team environment by providing coaching, regular feedback, and development opportunities.
• Monitor team performance and workload, ensuring the timely and effective delivery of services.
• Promote consistent processes, knowledge sharing, and best practices across the team and relevant stakeholder groups.

Skills

People management

English fluency

Multilingual

Project management

Stakeholder management

Organization skills

Problem solving

Job description

Marsh's European Business Support Center in Warsaw seeks a Team Leader to guide a policy servicing and renewal team, coordinating with clients, insurers and Marsh brokers across Europe in a hybrid setup.

You will drive day-to-day leadership while advancing mid- to long-term initiatives for standardization and efficiency, coach and develop the team, and ensure timely delivery of services.

The role requires people management experience, strong English, and fluency in another European language.