PMS Installations Specialist - Fluent in German

Planet Paymet; Warszawa; Hybrid; PLN 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet Paymet in Warsaw invites a detail-oriented PMS Installations Specialist to install our property management software and train hotel teams remotely via Teams. You will troubleshoot issues during and after installation and ensure customers derive maximum value from the software.

We value candidates with hotel industry experience and an IT curious mindset. You will collaborate with third-party and internal teams, communicate clearly, and uphold a high standard of customer service while

Qualifications

• Confident knowledge of German and English, both written and spoken.
• Experience in technical troubleshooting with customers or strong IT curiosity.
• Hospitality industry, customer service or tech helpdesk experience.
• Strong communication, service orientation and reliability.

Responsibilities

• Install PMS software and train customers remotely via Teams.
• Troubleshoot issues during and after installation until resolution.
• Communicate clearly and maintain a friendly tone under pressure.
• Coordinate with third-party vendors and internal teams on resolutions.
• Uphold a customer-centric approach and deliver exceptional service.
• Keep the installation progress in the tracking system up to date.

Skills

German language

English language

Customer service mindset

Job description

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

As a PMS Installations Specialist at Planet, you'll play a crucial role in providing consulting services for our hotel customers, installing their systems and training their teams. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage. We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don't worry – we'll equip you with the necessary technical knowledge. Our team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training. What matters most to us is your openness to innovation and your eagerness to explore the intricacies of our systems. Leverage your direct experience in the hotel business or comprehensive industry knowledge to understand and address customer needs. If you're ready to blend your hotel experience with a passion for IT, we're excited to welcome you to our dynamic support team!

What will you do

• Implement our property management software (PMS) and train customers on using it (remote training via Teams)
• Troubleshoot issues experiences during and post installation, taking responsibility for customer queries / issues until resolution.
• Communicate articulately and maintain a friendly tone, even in high-pressure situations.
• Communicate with 3rd Party companies and/ or internal 2nd Level or Development Teams on customer issue's resolution.
• Uphold a customer-centric approach, consistently striving to deliver exceptional service.
• Make sure internal tracking system is maintained up to date with progress on all open installations until they are successfully completed.

Who you are

• Confident knowledge of German and English languages, both written and spoken.
• Experience in technical troubleshooting of issues with customers or display keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving.
• You have experience in hospitality industry, customer service or technical helpdesk.
• You are friendly, polite, respectful, with excellent communication skills, demonstrating a strong service orientation towards our customers.
• Ability to work independently with a structured and organized approach, while also being proactive in driving solutions and improvements.
• You uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times.

Hybrid work model

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.