PMS Installations Specialist — Hybrid Hotel Tech

Planet Paymet; Warszawa; In loco; PLN 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Descrizione del lavoro

Planet Paymet in Warsaw invites a detail-oriented PMS Installations Specialist to install our property management software and train hotel teams remotely via Teams. You will troubleshoot issues during and after installation and ensure customers derive maximum value from the software.

We value candidates with hotel industry experience and an IT curious mindset. You will collaborate with third-party and internal teams, communicate clearly, and uphold a high standard of customer service while

Competenze

• Confident knowledge of German and English, both written and spoken.
• Experience in technical troubleshooting with customers or strong IT curiosity.
• Hospitality industry, customer service or tech helpdesk experience.
• Strong communication, service orientation and reliability.

Mansioni

• Install PMS software and train customers remotely via Teams.
• Troubleshoot issues during and after installation until resolution.
• Communicate clearly and maintain a friendly tone under pressure.
• Coordinate with third-party vendors and internal teams on resolutions.
• Uphold a customer-centric approach and deliver exceptional service.
• Keep the installation progress in the tracking system up to date.

Conoscenze

German language

English language

Customer service mindset

Descrizione del lavoro

Planet Paymet in Warsaw invites a detail-oriented PMS Installations Specialist to install our property management software and train hotel teams remotely via Teams. You will troubleshoot issues during and after installation and ensure customers derive maximum value from the software.

We value candidates with hotel industry experience and an IT curious mindset. You will collaborate with third-party and internal teams, communicate clearly, and uphold a high standard of customer service while