Installations Support Specialist

Planet Paymet; Województwo mazowieckie; Híbrido; PLN 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Office in Warsaw

Descripción de la vacante

Planet Paymet is seeking an Installations Support Specialist to enable, configure, install, and support our payment and commerce solutions for merchants across various markets. You will work with customers, partners, sales, project managers, and technical teams to ensure smooth deployments and top-tier onboarding experiences.

The role requires hands-on setup of payment interfaces with PMS/POS systems, remote and on-site installations, and strong problem-solving and network troubleshooting

Formación

• Experience with payment technologies, POS systems, and hospitality tech.
• Strong troubleshooting and analytical skills for complex integrations.
• Ability to work with merchants, partners, and internal teams.
• Experience with remote system installations and technical support.

Responsabilidades

• Configure, enable, and deploy Planet payment and commerce solutions.
• Install, test and troubleshoot payment interfaces with PMS/POS systems.
• Perform end-to-end integration testing between Planet solutions and PMS/POS.
• Conduct remote and on-site installations and validations.
• Diagnose network, VPN, DNS, and firewall issues affecting payment terminals.
• Coordinate with IT teams, vendors, and customers to resolve issues.

Conocimientos

Payment technologies

POS systems

Hospitality technology

Troubleshooting

Network troubleshooting

Herramientas

Oracle Opera PMS

Oracle Simphony POS

VPN configurations

Firewall configurations

Descripción del empleo

remote typeHybridlocationsWarsaw - Polandtime typeFull timeposted onPosted Todayjob requisition idJR12631About UsPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.In recent years, we have experienced significant growth, expanding our services and global presence.With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.Role overview:We are looking for an Installations Support Specialist to join our growing team. In this role, you will be responsible for enabling, configuring, installing, and supporting Planet's payment and commerce solutions for merchants across multiple markets.You will work closely with customers, partners, sales teams, project managers, and technical stakeholders to ensure successful deployments, provide expert technical guidance, and deliver an outstanding customer experience throughout the onboarding and installation journey.This is an exciting opportunity for a technically minded professional who enjoys problem-solving, customer engagement, and working in the fast-paced world of integrated payments and hospitality technology.What You Will Do:Configure, enable, and deploy Planet payment and commerce solutions, including card-present and e-commerce products.Install, test and troubleshoot payment interface for Oracle Opera PMS, Oracle Simphony POS, and other leading Property Management Systems (PMS) and Point-of-Sale (POS) platforms.Perform end-to-end integration testing between Planet payment solutions and third-party PMS/POS systems to ensure successful deployment and transaction processing.Perform remote and on-site installations, testing, validation, and troubleshooting activities.Diagnose and resolve technical issues during implementation, coordinating with internal teams where required.Diagnose and troubleshoot network, connectivity, firewall, VPN, DNS, and communication issues impacting payment terminals and integrations.Work with customer IT teams, vendors, and third-party providers to resolve networking and infrastructure-related issues affecting payment processing.Validate system configurations, integrations, and connectivity to ensure successful deployment.Ensure all installations comply with Planet standards, security requirements, and operational procedures.Provide accurate and timely updates to merchants, partners, and internal stakeholders.Review solution requirements and contracts to ensure correct setup, billing, and product configuration.Deliver technical guidance and product expertise to both internal and external customers.Monitor installation progress, follow up on outstanding actions, and maintain accurate records in internal systems.Collaborate closely with Project Management, Sales, Support, Product, and Engineering teams to drive successful outcomes.Contribute to continuous improvement initiatives by identifying recurring issues and recommending process enhancements.Maintain excellent customer communication and confidently manage merchant queries, expectations, and escalations.Stay up to date with new Planet products, integrations, and industry developments.Who You Are:Experience in payment technologies, POS systems, hospitality technology, or related software solutions.Strong troubleshooting and analytical skills with the ability to investigate and resolve technical issues.Experience troubleshooting network and connectivity issues, including LAN/WAN environments, TCP/IP communications, firewalls, VPNs, DNS, and device connectivity.Ability to analyze logs, identify root causes, and resolve technical issues involving integrations, interfaces, and network connectivity.Excellent communication skills and confidence when working directly with merchants, partners, and internal stakeholders.Strong organizational skills with the ability to manage multiple priorities and deadlines.Ability to work independently while also contributing effectively within a team environment.A proactive approach to learning and adapting in a fast-changing environment.Experience with remote system installations, software configuration, or technical support activities.Customer-facing experience with a focus on delivering high-quality service and positive outcomes.Experience in payments, hospitality technology, retail technology, POS solutions, or Tax-Free solutions would be considered a strong advantage.Why Planet:Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.About UsCompany BackgroundPlanet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.