PMS Installations & Training Specialist — Hotel Tech

Planet Paymet; Warszawa; Hybrid; PLN 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet is hiring a PMS Installations Specialist to support hotel customers by implementing our property management software and training their teams. The role emphasizes hospitality experience and a strong IT curiosity, with training provided to equip you for success.

The position follows a hybrid work model, combining office presence with remote support and training via Teams. You will troubleshoot installation issues, communicate clearly, and collaborate with 3rd party and internal teams to

Qualifications

• Fluent or proficient in German and English (written and spoken).
• Experience in hospitality or customer service is highly valued.
• Willingness to learn IT concepts and new technologies.

Responsibilities

• Implement PMS software for hotel clients and train staff via Teams (remote).
• Troubleshoot installation and post-installation issues and own resolution.
• Communicate clearly and maintain a friendly tone under pressure.
• Coordinate with 3rd party vendors and internal teams for issue resolution.
• Maintain up-to-date records in internal issue/tracking systems for all installations.
• Uphold a customer-centric approach and deliver exceptional service.

Skills

German language

English language

Hospitality experience

Customer service skills

Technical troubleshooting

Remote training (Teams)

Tools

Teams

Job description

Planet is hiring a PMS Installations Specialist to support hotel customers by implementing our property management software and training their teams. The role emphasizes hospitality experience and a strong IT curiosity, with training provided to equip you for success.

The position follows a hybrid work model, combining office presence with remote support and training via Teams. You will troubleshoot installation issues, communicate clearly, and collaborate with 3rd party and internal teams to