Player Support Specialist for Gaming Account with Spanish and English

TELUS Digital Bulgaria; Polska; On-site; PLN 59,000 - 113,000; Full time

Benefits offered by this job

Relocation bonus €1,500 (gross)

Accommodation for 21 days on arrival

Plane ticket to Sofia

Airport taxi from arrival

Fully paid training

Health insurance

Career development opportunities

International working environment

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is seeking passionate player support specialists based in Sofia, with relocation support provided. You will help players via tickets and chat, deliver a player-centric experience, and collaborate with a team of gamers.

The role offers a competitive salary, relocation benefits including accommodation, plane ticket, and 21 days of company-provided housing, plus training and health insurance in a positive international environment.

Qualifications

• Fluency in Spanish and a good command of English
• Player empathy and understanding a player's perspective when tackling their issue is required
• Understanding of Player Support
• Gaming experience – if you have played games and you can relate to a player's concept, community and mindset it will be considered as an advantage
• Desire to help the players as best as possible and to contribute to the team's success

Responsibilities

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support experience and player to player feel

Skills

Fluency in Spanish

English proficiency

Player empathy

Understanding of Player Support

Gaming experience

Customer service

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

TELUS Digital Bulgaria is looking for passionate player support specialists.

A typical day:

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support experience and player to player feel

Sounds good, right?

You have:

• Fluency in Spanish and a good command of English
• Player empathy and understanding a player's perspective when tackling their issue is required
• Understanding of Player Support
• Gaming experience – if you have played games and you can relate to a player's concept, community and mindset it will be considered as an advantage
• Desire to help the players as best as possible and to contribute to the team's success

Our benefits:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, encourage fun and team building projects!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.