Polish Speaking Support Specialist

TELUS Digital; Polska; On-site; PLN 53,000 - 79,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation on arrival

Plane ticket

Airport taxi transfer

Fully paid training

Career development

Health insurance

50+ benefits

International environment

Employee learning

Job summary

TELUS Digital Bulgaria is seeking a Customer Support Specialist fluent in Polish and English to join a vibrant team in Sofia, with relocation help provided. No prior CX experience required—just strong communication and a customer-focused mindset.

You will assist with general inquiries, product support, and troubleshooting via phone, email, chat, or tickets, contributing to outstanding customer experiences while growing your skills in a multinational environment.

Qualifications

• Fluent in Polish and English with excellent communication skills.
• No prior CX experience required; suitable for newcomers.
• Willing to relocate to Sofia, Bulgaria.

Responsibilities

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

Skills

Polish

English

Job description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Customer Support Specialist with Polish and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction


• Identify and assess customers' needs


• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in Polish & English and have excellent communication skills.

We Offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs


• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home


• Plane Ticket from your location to Sofia


• Taxi transportation directly from the airport to your accommodation


• Fully paid training


• Stable job and career development opportunities


• Additional health insurance


• 50+ benefits and services to choose from


• Positive international working environment


• Support and learning

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.