Gaming Player Support Specialist — Relocation to Sofia

Gdziepracujemy; Polska; Presencial; PLN 88.000 - 118.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation bonus

Company-provided accommodation

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Descripción de la vacante

TELUS Digital Bulgaria is seeking passionate player support specialists to join our team in Sofia, Bulgaria. We will assist with relocation, provide accommodations, flights, and a relocation bonus to help you settle in.

Join a vibrant, international team of gamers and contribute to delivering exceptional player support across tickets and chat, while helping to identify and escalate issues to the right teams.

Formación

• Fluency in Greek and a good command of English.
• Player empathy and understanding a player's perspective when tackling their issue is required.
• Understanding of Player Support.
• Gaming experience is an advantage.

Responsabilidades

• Help out our players with any issues they might have via tickets and chat.
• Provide the best player experience with a case by case player oriented approach.
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams.
• Work with a passionate team of gamers to give our support experience a player to player feel.

Conocimientos

Player empathy

Gaming experience

English proficiency

Customer support

Descripción del empleo

TELUS Digital Bulgaria is seeking passionate player support specialists to join our team in Sofia, Bulgaria. We will assist with relocation, provide accommodations, flights, and a relocation bonus to help you settle in.

Join a vibrant, international team of gamers and contribute to delivering exceptional player support across tickets and chat, while helping to identify and escalate issues to the right teams.