Aftersales Specialist/ Manager

BYD Europe; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration based on 성

Team building events

Contribution to zero-emission mission

Job summary

BYD Europe seeks a Project Manager for after-sales and energy storage projects in a multinational context. You will lead cross-border project activities, coordinate internal teams and external partners, and ensure service excellence across sites in Poland and beyond.

The role requires 3+ years in PM or after-sales, fluent English, and willingness to travel. A PMP or similar certification is preferred, with opportunities to contribute to zero-emission initiatives within a global tech company.

Qualifications

• Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
• Minimum 3 years of experience in project management or after-sales service management; energy storage, renewable energy, or power industry preferred.
• Experience in international or cross-cultural environments is preferred.
• Fluent English is required; additional European languages such as German, Spanish, French, or Italian are a plus.
• Strong project management skills and familiarity with after-sales service processes and operations.
• Excellent communication and coordination skills, able to handle multiple projects simultaneously.
• PM certifications (e.g., PMP) are preferred.
• Willingness to travel frequently and adapt to multicultural teams.

Responsibilities

• Maintain effective communication with customers, promptly responding to inquiries regarding products and after-sales services to ensure high customer satisfaction.
• Manage the after-sales operations of energy storage sites, monitor on-site performance, and optimize operational efficiency.
• Identify and assess issues at project sites and coordinate internal and external resources to resolve problems promptly.
• Ensure compliance with after-sales contract terms and maintain high service standards.
• Assist in evaluating after-sales terms for new projects, support project delivery and handover to after-sales.
• Enhance customer satisfaction through regular follow-ups and continuous service improvement.

Skills

Project management

Communication

Coordination

Problem solving

Travel willingness

Education

Bachelor’s degree or higher in PM / Engineering fields

Job description

Location: ELK, Bialystok, Siedlce

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

• 1.Maintain effective communication with customers, promptly responding to inquiries regarding products and after-sales services to ensure high customer satisfaction.
• 2.Manage the after-sales operations of energy storage sites, monitor on-site performance, and continuously optimize operational efficiency.
• 3.Identify and assess issues occurring at project sites and coordinate internal and external resources to resolve problems in a timely and efficient manner.
• 4.Ensure compliance with after-sales contract terms agreed between the company and customers, maintaining high service standards.
• 5.Assist in evaluating after-sales service terms for new projects, support project delivery and implementation, and ensure a smooth handover to the after-sales phase.
• 6.Enhance overall customer satisfaction through regular follow-ups, proactive communication, and continuous service improvement.

Skills, Qualifications, and Experience Required:

• 1.Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
• 2.Minimum 3 years of experience in project management or after-sales service management; experience in the energy storage, renewable energy, or power industry is preferred.
• 3.Experience working in international or cross-cultural environments is preferred.
• 4.Fluent English is required as the working language; additional European languages such as German, Spanish, French, or Italian are considered a plus.
• 5.Strong project management skills, familiar with after-sales service processes and operational management, and capable of handling multiple projects simultaneously.
• 6.Excellent communication and coordination skills, able to effectively work with customers and internal teams.
• 7.Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
• 8.PMP or other project management certifications are preferred.
• 9.Willingness to travel frequently and the ability to adapt to different working environments and multicultural teams.

We Offer:

• Competitive remuneration based on performance and experience.

• Opportunities for department and company-wide team building events.

• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location:ELK, Bialystok, Siedlce,Poland
Type of Employment: Full-time