Aftersales Specialist/ Manager

BYD EUROPE; Województwo mazowieckie; Presencial; PLN 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive remuneration based on perf

Team building events

Contribution to decarbonization goals

Resumo da oferta

BYD Europe is seeking a Project Manager to oversee after-sales service for energy storage projects. You will coordinate cross-functional teams, ensure contract compliance, and drive service improvements across multiple sites in Poland.

The ideal candidate has a minimum of 3 years in PM or after-sales in energy or power sectors, with fluent English and willingness to travel. Experience with multicultural teams is a plus, and PMP certification is preferred.

Qualificações

• Bachelor’s degree in a related field.
• Minimum 3 years in project management or after-sales service management.
• Energy storage or power industry experience preferred.
• Fluent English; additional European languages are a plus.
• Willingness to travel frequently and work with multicultural teams.

Responsabilidades

• Maintain effective communication with customers and respond to inquiries to ensure satisfaction.
• Manage after-sales operations for energy storage sites and optimize performance.
• Identify issues at project sites and coordinate resources to resolve them.
• Ensure compliance with after-sales contract terms and high service standards.
• Assist in evaluating service terms for new projects and ensure smooth handover to after-sales.
• Enhance customer satisfaction through proactive communication and service improvements.

Conhecimentos

Project management

Communication

Multitasking

Conflict resolution

English fluency

Formação académica

Bachelor’s degree or higher in Project Management / Electrical Engineering / Automation / Energy Management

Descrição da oferta de emprego

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

Location: ELK, Bialystok, Siedlce

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

• Maintain effective communication with customers, promptly responding to inquiries regarding products and after-sales services to ensure high customer satisfaction.
• Manage the after-sales operations of energy storage sites, monitor on-site performance, and continuously optimize operational efficiency.
• Identify and assess issues occurring at project sites and coordinate internal and external resources to resolve problems in a timely and efficient manner.
• Ensure compliance with after-sales contract terms agreed between the company and customers, maintaining high service standards.
• Assist in evaluating after-sales service terms for new projects, support project delivery and implementation, and ensure a smooth handover to the after-sales phase.
• Enhance overall customer satisfaction through regular follow-ups, proactive communication, and continuous service improvement.

Skills, Qualifications, and Experience Required:

• Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
• Minimum 3 years of experience in project management or after-sales service management; experience in the energy storage, renewable energy, or power industry is preferred.
• Experience working in international or cross-cultural environments is preferred.
• Fluent English is required as the working language; additional European languages such as German, Spanish, French, or Italian are considered a plus.
• Strong project management skills, familiar with after-sales service processes and operational management, and capable of handling multiple projects simultaneously.
• Excellent communication and coordination skills, able to effectively work with customers and internal teams.
• Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
• PMP or other project management certifications are preferred.
• Willingness to travel frequently and the ability to adapt to different working environments and multicultural teams.

We Offer:

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location:ELK, Bialystok, Siedlce,Poland

Type of Employment: Full-time