Service Digitalization Specialist

BYD Polska; Województwo mazowieckie; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Team-building events

Contribution to zero-emission transfer

Job summary

BYD Polska is seeking a Service Digitalization Specialist to drive after-sales digital transformation for NEV products. You will implement and integrate core systems such as DMS, SAP, WMS, and OMS, and collaborate with front-line teams and dealers to raise efficiency and customer satisfaction.

The role requires a Bachelor’s degree in a related field and at least 3 years of experience in system support or digital projects within automotive after-sales.

Qualifications

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.
• 3+ years of relevant experience in system support, software development, or digital transformation in the automotive after-sales.
• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, SQL, and data analysis.
• Familiarity with REST API, SOAP, and integration technologies.
• Strong project management and cross-functional collaboration skills.

Responsibilities

• Analyze after-sales processes and design system solutions for frontline teams and dealers.
• Implement and integrate DMS, SAP, WMS, OMS, and related systems.
• Analyze data and develop reporting to improve decision making and operations.
• Provide training and technical guidance to staff and dealers.
• Drive continuous improvement and innovation in NEV after-sales digitalization.

Skills

System integration

Data analysis

Project management

Communication

Programming languages

Education

Bachelor’s degree in CS or related field

Tools

SQL

REST API

SOAP

Job description

As a Service Digitalization Specialist, you will focus on the new energy vehicle (NEV) aftersales sector, providing system solutions and support to front-line teams and dealers. You will be responsible for the implementation, optimization, and integration of key systems such as DMS (Dealer Management System), SAP, WMS (Warehouse Management System), and OMS (Order Management System), ensuring a smooth digital transformation of after-sales services. Your work will improve customer satisfaction and operational efficiency, supporting BYD and its Dealers in advancing their after-sales digitalization processes.

Main responsibilities:

• Requirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.
• System Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.
• Data Analysis and Reporting: Data within the system to provide decision-making support for front-line teams and management. Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations.
• Training and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.
• Continuous Improvement and Innovation: Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.

Qualification and requirements:

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.
• Working language is Polish and English, Fluent Mandarin speaking is a plus.
• 3+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.
• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis.
• Familiarity with REST API, SOAP, and other interface development and system integration technologies.
• Strong project management skills with the ability to ensure timely delivery of cross-departmental projects.
• Excellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress.

We offer:

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

About BYD:

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 600,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.