Payments Operations Specialist (maternity cover)

HSBC Holdings plc; Kraków; On-site; PLN 85,000 - 95,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office reimbursement

Cafeteria platform

Employee assistance program

PPK contributions

Corporate events

CSR initiatives

Nursery discounts

Training and education support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Service Delivery Polska is seeking a Payments Operations Specialist in Kraków to support payment-related investigations and enquiries. You will work with internal teams and stakeholders, progress cases using SWIFT when needed, and ensure accurate outcomes with strong attention to detail.

You will investigate and track cases, maintain updates in systems, and collaborate across the team to deliver consistent service. The role values teamwork, independence, and diligent processing of payments.

Qualifications

• Fluent English required for day-to-day communication.
• Ability to build and maintain effective working relationships with colleagues and stakeholders.
• Capable of working in a team environment while also managing tasks independently with minimal supervision.
• Demonstrate strong attention to detail in operational work.
• General knowledge of Payments and SWIFT is a plus.

Responsibilities

• Investigate payment-related cases and enquiries through to resolution.
• Process and track exceptions to support timely outcomes.
• Use SWIFT communication to progress investigations when required.
• Coordinate with internal teams and stakeholders to gather information and confirm next steps.
• Maintain accurate case updates and documentation in relevant systems.
• Apply strong attention to detail when reviewing information and confirming outcomes.
• Support consistent service delivery by working closely with the wider team.
• Follow agreed processes while prioritising cases effectively.

Skills

Fluent English

Team collaboration

Attention to detail

Computer literacy

Independent working

Job description

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Join HSBC Service Delivery Polska in a Payments Operations Specialist role supporting payment-related investigations and enquiries. You’ll work with internal teams and relevant parties to progress cases, use SWIFT communication where needed and help deliver accurate outcomes with strong attention to detail.

What you’ll do

• Investigate payment-related cases and enquiries through to resolution
• Process and track exceptions to support timely outcomes
• Use SWIFT communication to progress investigations when required
• Coordinate with relevant internal teams and stakeholders to gather information and confirm next steps
• Maintain accurate case updates and documentation in relevant systems
• Apply strong attention to detail when reviewing information and confirming outcomes
• Support consistent service delivery by working closely with the wider team
• Follow agreed processes while prioritising cases effectively

What you need to have to succeed in this role

• Use fluent English in day-to-day communication
• Build and maintain effective working relationships with colleagues and stakeholders
• Work well in a team environment while also managing tasks independently with minimal supervision
• Demonstrate strong attention to detail in operational work
• Apply solid computer literacy across everyday tools and systems
• Use German language skills as an additional asset
• Bring experience from a shared services environment as an asset
• Apply general knowledge of Payments and the SWIFT communication channel as an asset

What we offer

The pay range for this role is 7592 PLN - 8500 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.