Partner Solutions Manager - Travel Tech Growth

Airhelp; Warszawa; Remote; PLN 179,000 - 234,000; Full time

Benefits offered by this job

Gym

Development budget

Childcare

Transport subsidy

Job summary

AirHelp is seeking a seasoned Partner Solutions Manager to own the partner lifecycle—from late-stage sales support to activation and ongoing health. You’ll blend hands-on ownership of strategic partners with building a scalable self-service onboarding model, collaborating with Product Management and Account Management.

In this role you’ll manage integrations end-to-end, monitor partner health, and bridge sales, product, and engineering to deliver a smooth go-live and sustained partner

Qualifications

• 4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success — ideally with API/data-integration products.
• Proven experience managing technical partner integrations end-to-end (not just relationship management).
• Ability to read and understand API documentation, work with technical integrations, troubleshoot basic technical issues, and communicate effectively with engineering teams.
• Experience distinguishing and operating two support models simultaneously: white-glove for key accounts, scalable self-service for the long tail.
• Strong operational rigor — you monitor, you don’t just react.
• Travel tech, OTA, TMC, or airline industry experience is a strong plus, not a hard requirement.
• Comfortable in a scale-up environment: undefined processes, cross-functional ambiguity, building-as-you-go.
• Autonomy & Trust:No micromanagement. You own outcomes, not just tasks.
• Real Product Impact:Your work directly affects millions of travelers worldwide.

Responsibilities

• Sales-to-Launch Handoff: Support Sales in late-stage integration scoping and activation expectations.
• Own the transition from signed contract to live partner, coordinating technical and commercial readiness.
• Integration & Activation: Manage end-to-end partner integration, testing, and go-live.
• Be the primary contact for partners during onboarding and resolve blockers with Product, Engineering, Legal, Ops.
• Define and improve the standard integration playbook.
• Partner Health & Monitoring: Monitor live setups for data quality, SLA adherence, and detect anomalies.
• Establish alerting/reporting on partner health and act before issues escalate.
• Run regular health check-ins with key partners.
• Self-Service Partner Motion: Co-own onboarding and support model with Product/Accounts.
• Identify friction in the self-service funnel and feed requirements back into Product.
• Balance high-touch support for strategic partners with scalable, low-touch processes.
• Cross-Functional Partnership: Connect Sales, Product, Account Management, and Engineering across the lifecycle.
• Represent the partner’s reality in product and roadmap discussions.
• Deliverables in 12 Months: document onboarding playbooks, reduce time-to-activation, enable long-tail onboarding, monitor partner health.

Skills

Partner management

API integration

Cross-functional collaboration

Technical communication

Education

Bachelor's degree

Tools

API docs

Job description

AirHelp is seeking a seasoned Partner Solutions Manager to own the partner lifecycle—from late-stage sales support to activation and ongoing health. You’ll blend hands-on ownership of strategic partners with building a scalable self-service onboarding model, collaborating with Product Management and Account Management.

In this role you’ll manage integrations end-to-end, monitor partner health, and bridge sales, product, and engineering to deliver a smooth go-live and sustained partner