Partner Success Manager

Airhelp; Województwo pomorskie; On-site; PLN 179,000 - 234,000; Full time

Job summary

AirHelp is a leading travel tech company helping millions of travellers claim flight compensation. We are expanding our B2B partner ecosystem and seeking a Partner Success Manager to own the partner lifecycle from late-stage sales support through integration, activation, and ongoing health.

You will balance strategic hands-on work with building a scalable onboarding model in collaboration with Product and Account Management.

Qualifications

• 4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success — ideally with API/data‑integration products.
• Proven experience managing technical partner integrations end‑to‑end (not just relationship management).
• Comfort reading API documentation and working directly with partner technical teams; you don't need to code, but you need to speak the language.

Responsibilities

• Sales-to-Launch handoff: scope integration requirements, set activation expectations, and de-risk handoff before contracts close.
• Manage end‑to‑end partner integration for key accounts: requirements, timeline, testing, go‑live.
• Monitor live partner setups for data accuracy, volume anomalies, SLA adherence, and technical drift.

Skills

Partner management

API integration experience

Cross-functional collaboration

Technical collaboration

Job description

AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.

We are now scaling its B2B partner ecosystem — today primarily Online Travel Agencies (OTAs), expanding to Travel Management Companies (TMCs), Airlines and beyond. The Partner Success Manager owns the partner lifecycle from late-stage sales support through integration, activation, and ongoing operational health — ensuring every partner goes live smoothly and stays healthy post-launch.

You’ll split your time between hands‑on ownership of key strategic partners and shaping the self‑service model that lets smaller partners onboard and operate with minimal manual effort — working closely with Product Management and Account Management to define and run that model.

Salary:
Kraków, Gdańsk, Warszawa:

• If you join us as a full‑time employee: 16.000 - 21.000 PLN gross/month
• If you join us as a contractor (for specific projects): 18.000 - 23.000 PLN net + VAT

Barcelona: €50,000 - €65,000 gross/year (employment contract)

What You'll Drive

Sales-to-Launch Handoff

• Support Sales in the late stages of the sales cycle: scoping integration requirements, setting activation expectations, and de-risking the handoff before contracts close.
• Own the transition from signed contract to live partner, coordinating technical and commercial readiness.

Integration & Activation

• Manage partner integration end‑to‑end for key accounts: requirements, timeline, testing, go‑live.
• Be the primary point of contact for partners during onboarding, resolving blockers across internal teams (Product, Engineering, Legal, Ops).
• Define and continuously improve the standard integration playbook.

Partner Health & Monitoring

• Monitor live partner setups for correct behavior — data accuracy, volume anomalies, SLA adherence, technical drift.
• Establish alerting/reporting on partner setup health and act on issues before they become escalations.
• Run regular health check‑ins with key partners.

Self‑Service Partner Motion

• Co‑own the self‑service onboarding and support model for smaller/long‑tail partners with Product Management (defining the product/process) and Account Management (running it day‑to‑day).
• Identify friction in the self‑service funnel and feed requirements back into Product.
• Balance high‑touch support for strategic partners against scalable, low‑touch processes for the long tail.

Cross‑Functional Partnership

• Be the connective tissue between Sales, Product Management, Account Management, and Engineering across the partner lifecycle.
• Represent the partner's operational reality in product and roadmap discussions.

What You'll Deliver in Your First 12 Months

• Integration/activation playbook documented and repeatable for OTA partners, extensible to TMC/Airline.
• Time‑to‑activation for new key partners reduced against baseline.
• Self‑service onboarding path live for long‑tail partners, jointly owned with Product and Account Management.
• Partner health monitoring in place with proactive (not reactive) issue detection.

What Sets You Apart

• 4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success — ideally with API/data‑integration products.
• Proven experience managing technical partner integrations end‑to‑end (not just relationship management).
• Comfort reading API documentation and working directly with partner technical teams; you don't need to code, but you need to speak the language.
• Experience distinguishing and operating two support models simultaneously: white‑glove for key accounts, scalable self‑service for the long tail.
• Strong operational rigor — you monitor, you don't just react.
• Travel tech, OTA, TMC, or airline industry experience is a strong plus, not a hard requirement.
• Comfortable in a scale‑up environment: undefined processes, cross‑functional ambiguity, building‑as‑you‑go.

• Autonomy & Trust:No micromanagement. You own outcomes, not just tasks.
• Real Product Impact:Your work directly affects millions of travelers worldwide.
• Growth Investment:Personal development plans, workshops, mentorship, and language classes.
• Flexible Benefits:Gym, development budget, childcare, transport or travel subsidies - your choice.
• Global Workstyle:Work from anywhere up to 2 weeks per year.
• Purpose‑Driven Mission:We stand up for travelers and fight unfair practices.

About AirHelp

AtAirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program,AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress‑free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named aMost Loved Workplace, also for LGBTQ+, women and young professionals.

Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply.