Partner Solutions Manager: Scale Integrations & Self-Service

Airhelp; Województwo pomorskie; Ibrido; PLN 179.000 - 234.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gym

Development budget

Childcare

Transport or travel subsidies

Global remote work option

Descrizione del lavoro

AirHelp is a global travel tech company on a mission to make every journey smoother. We’re expanding our B2B partner ecosystem and need a Partner Solutions Manager to own the partner lifecycle from late-stage sales support through integration and activation.

You’ll coordinate with Product, Engineering and Accounts to define and run scalable onboarding, ensuring partners go live smoothly and stay healthy post-launch. This role offers hybrid work across Poland and Europe.

Competenze

• 4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success — ideally with API/data-integration products.
• Proven experience managing technical partner integrations end-to-end (not just relationship management).
• Ability to read and understand API documentation, work with technical integrations, troubleshoot basic technical issues, and communicate effectively with engineering teams.

Mansioni

• Support Sales in late-stage cycles: scoping integration requirements, setting activation expectations, and de-risking the handoff before contracts close.
• Own the transition from signed contract to live partner, coordinating technical and commercial readiness.
• Manage partner integration end-to-end for key accounts: requirements, timeline, testing, go-live.
• Be the primary point of contact for partners during onboarding, resolving blockers across internal teams (Product, Engineering, Legal, Ops).
• Define and continuously improve the standard integration playbook.
• Monitor live partner setups for data accuracy, volume anomalies, SLA adherence, and technical drift.
• Establish alerting/reporting on partner setup health and act on issues before escalations.
• Run regular health check-ins with key partners.
• Co-own the self-service onboarding and support model for smaller/long-tail partners with Product Management and Account Management.
• Identify friction in the self-service funnel and feed requirements back into Product.

Conoscenze

Partner management

API integrations

Technical collaborations

Cross-functional alignment

Strumenti

API documentation

Descrizione del lavoro

AirHelp is a global travel tech company on a mission to make every journey smoother. We’re expanding our B2B partner ecosystem and need a Partner Solutions Manager to own the partner lifecycle from late-stage sales support through integration and activation.

You’ll coordinate with Product, Engineering and Accounts to define and run scalable onboarding, ensuring partners go live smoothly and stay healthy post-launch. This role offers hybrid work across Poland and Europe.