Strategic Partner Success Lead

Airhelp; Województwo pomorskie; On-site; PLN 179,000 - 234,000; Full time

Job summary

AirHelp is a leading travel tech company helping millions of travellers claim flight compensation. We are expanding our B2B partner ecosystem and seeking a Partner Success Manager to own the partner lifecycle from late-stage sales support through integration, activation, and ongoing health.

You will balance strategic hands-on work with building a scalable onboarding model in collaboration with Product and Account Management.

Qualifications

• 4+ years in Partner Success, Partner/Solutions Engineering, Implementation, or B2B Customer Success — ideally with API/data‑integration products.
• Proven experience managing technical partner integrations end‑to‑end (not just relationship management).
• Comfort reading API documentation and working directly with partner technical teams; you don't need to code, but you need to speak the language.

Responsibilities

• Sales-to-Launch handoff: scope integration requirements, set activation expectations, and de-risk handoff before contracts close.
• Manage end‑to‑end partner integration for key accounts: requirements, timeline, testing, go‑live.
• Monitor live partner setups for data accuracy, volume anomalies, SLA adherence, and technical drift.

Skills

Partner management

API integration experience

Cross-functional collaboration

Technical collaboration

Job description

AirHelp is a leading travel tech company helping millions of travellers claim flight compensation. We are expanding our B2B partner ecosystem and seeking a Partner Success Manager to own the partner lifecycle from late-stage sales support through integration, activation, and ongoing health.

You will balance strategic hands-on work with building a scalable onboarding model in collaboration with Product and Account Management.