OTC Senior Team Lead - Hybrid, Growth & Leadership

Infosys; Polska; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Private medical care

Flexible starting hours

Hybrid mode

Employee referral program

Job summary

Infosys Poland Sp. z o.o. – Łódź is seeking an OTC Senior Team Lead with strong English skills. The role combines daily OTC management, team leadership, process documentation, and client liaison in a hybrid setting (2/3 in-office). The candidate should have 2+ years leading an F&A/OTC team and 3–4 years OTC process experience, preferably in SSC/BPO.

We offer performance bonuses, training, Medicover private care, and a flexible, well-supported work environment with strong growth opportunities.

Qualifications

• Very good command of English (B2/C1).
• At least 2 years of experience in leading F&A team, preferably OTC or in a similar position.
• Minimum 3–4 years experience in OTC process, preferable in SSC/BPO.

Responsibilities

• Daily management of OTC team (OTC daily and monthly activities, petty cash, bonuses, deductions, order mng, reconciliation etc)
• Team Building & Management ( recruitment, development, daily management, offboarding)
• Creation and update of process documentation
• Identify and communicate continuous improvement opportunities
• Maintain positive relationships with all stakeholders
• Keeping regular, close relation with Client
• Facilitate and/or participate in team and customer meetings
• Participating in client discussions regarding processes and projects
• Taking responsibility for issues raised by the Client
• Achieving goals and SLAs
• Risk & compliance management

Skills

English (B2/C1)

Education

Higher education degree

Tools

Windows

Excel

Word

Job description

Infosys Poland Sp. z o.o. – Łódź is seeking an OTC Senior Team Lead with strong English skills. The role combines daily OTC management, team leadership, process documentation, and client liaison in a hybrid setting (2/3 in-office). The candidate should have 2+ years leading an F&A/OTC team and 3–4 years OTC process experience, preferably in SSC/BPO.

We offer performance bonuses, training, Medicover private care, and a flexible, well-supported work environment with strong growth opportunities.