OTC Team Leader - new SSC

Michael Page; Wrocław; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working model

Office in city center (Wroclaw)

Job summary

Michael Page is partnering with a global consumer-focused organization building a new OTC function within a finance SSC in Wroclaw. The role leads end-to-end OTC processes, coaching a team and driving process improvements in an international environment.

You will oversee Accounts Receivable, Billing, Cash Application, Credit Control and Collections, ensuring timely close, strong KPIs, and ongoing stakeholder collaboration. English fluency is required.

Qualifications

• Proven experience in a Team Lead / supervisor role within Finance / Shared Services.
• Knowledge of Order-to-Cash (OTC/O2C) processes.
• Experience in managing a finance team, including performance management, coaching and employee development.
• Very good command of English (minimum B2 level).
• University degree in Finance, Accounting, Economics or Business Administration.
• Good understanding of operational processes, KPIs, service delivery models and stakeholder management.
• Experience in transition projects or process migrations will be an advantage.
• Strong leadership and communication skills.
• Continuous improvement mindset and willingness to implement process enhancements.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.

Responsibilities

• Lead, coach and develop a team responsible for end-to-end Order-to-Cash processes.
• Ensure timely and accurate execution of Accounts Receivable, Billing, Cash Application, Credit Control and Collections activities.
• Monitor team performance against SLAs, KPIs and operational targets.
• Drive continuous improvement initiatives focused on process efficiency, automation and customer experience.
• Support month-end close activities and collaborate closely with Finance, Controlling and Accounting teams.
• Manage escalations related to customer accounts, overdue balances and dispute resolution.
• Maintain strong relationships with internal and external stakeholders, acting as the key contact for OTC-related matters.
• Analyze process performance and identify opportunities to improve cash flow, DSO and collection effectiveness.
• Ensure compliance with internal controls, company policies and audit requirements.
• Participate in transition, transformation and process standardization projects.
• Support implementation of new tools, systems and process enhancements.
• Prepare regular performance reports and provide insights to management.

Skills

Leadership

Analytical thinking

Problem solving

Stakeholder management

Data-driven decisions

Continuous improvement

Education

Finance/Economics/Business degree

Job description

• Unique opportunity to build and develop OTC processes within a growing SSC.
• Lead, improve and grow in an international environment.

About Our Client

We are partnering with a globally recognized consumer-focused organization known for its dynamic, technology-driven environment and strong international presence. The role sits within a brand-new finance SSC structure, providing a unique opportunity to contribute to the build-out of a new organization and drive operational excellence from day one.

Job Description

• Lead, coach and develop a team responsible for end-to-end Order-to-Cash processes.
• Ensure timely and accurate execution of Accounts Receivable, Billing, Cash Application, Credit Control and Collections activities.
• Monitor team performance against agreed SLAs, KPIs and operational targets.
• Drive continuous improvement initiatives focused on process efficiency, automation and customer experience.
• Support month-end close activities and collaborate closely with Finance, Controlling and Accounting teams.
• Manage escalations related to customer accounts, overdue balances and dispute resolution.
• Maintain strong relationships with internal and external stakeholders, acting as the key contact for OTC-related matters.
• Analyze process performance and identify opportunities to improve cash flow, DSO and collection effectiveness.
• Ensure compliance with internal controls, company policies and audit requirements.
• Participate in transition, transformation and process standardization projects.
• Support implementation of new tools, systems and process enhancements.
• Prepare regular performance reports and provide insights to management.

The Successful Applicant

• Proven experience in a Team Lead, Supervisor, Coordinator or similar people management role within Finance / Shared Services environment.
• Knowledge of Order-to-Cash (OTC/O2C) processes
• Experience in managing a finance team, including performance management, coaching and employee development.
• Very good command of English (minimum B2 level).
• University degree, ideally in Finance, Accounting, Economics or Business Administration
• Good understanding of operational processes, KPIs, service delivery models and stakeholder management.
• Experience in transition projects or process migrations will be an advantage.
• Strong leadership and communication skills.
• Continuous improvement mindset and willingness to implement process enhancements.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.

What's on Offer

• Opportunity to build and develop an OTC team within a newly established finance SSC structure.
• Offices located in the city center (Wroclaw)
• Hybrid working model