Orthopedics Administrative & Scheduling Specialist

Cleveland Clinic; Polska; On-site; PLN 60,000 - 90,000; Full time

Job summary

Cleveland Clinic Health System in Poland seeks a Clinical Administrative Assistant II to provide essential support to the Orthopaedics-Integrated Surgical Institute. You will help manage schedules, patient interactions, and department operations to ensure a high-quality patient experience.

Responsibilities include handling correspondence, coordinating referrals and medical records in EPIC, triaging inquiries, and supporting virtual check-ins and meetings.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative assistant experience in a professional setting.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for referrals and patient/family inquiries, triage appropriately.
• Manage external medical records and enter images into the EPIC system.
• Document and convey patient matters to medical professionals and initiate pending orders and labs.
• Manage physician clinic schedules, slot management and scheduling corrections.
• Collect insurance information and forward to Patient Financial Advisors.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Respond to emails and manage staff out-of-office arrangements.
• Schedule meetings, arrange travel and reimbursement processes, and assist with recertification/licensing renewal.
• Provide IT assistance and arrange department events.
• Take and transcribe meeting minutes.

Education

High School Diploma or GED

Associate Degree or Bachelor’s Degree may substitute two years of experience

Tools

EPIC

Microsoft Office

Job description

Cleveland Clinic Health System in Poland seeks a Clinical Administrative Assistant II to provide essential support to the Orthopaedics-Integrated Surgical Institute. You will help manage schedules, patient interactions, and department operations to ensure a high-quality patient experience.

Responsibilities include handling correspondence, coordinating referrals and medical records in EPIC, triaging inquiries, and supporting virtual check-ins and meetings.