Order Management Specialist with Italian

Infosys Poland; Łódź; Hybrid; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Performance bonus

Employee referral bonus

Internal trainings online/onsite

Private medical care

Reimbursement of Multisport card

Flexible starting hours

Hybrid work model

Well-being platform

Job summary

Infosys Poland is seeking a logistics/operations professional to support order and inventory management, document creation, and process migration initiatives. The role emphasizes SAP experience, strong Excel use, and effective stakeholder communication.

You will handle order creation/changes, stock checks with warehouses, and shipping documents while contributing to SOP development and training. Hybrid work model with two days in the office weekly is available.

Qualifications

• Experience in working with supply chain and/or logistics processes.
• English and Italian min B2 level (essential for client's communication purposes)
• Hands-on experience with SAP system (must have)
• Ability to create and maintain process documentation
• Participation in process migration projects is considered an asset
• Strong analytical skills with the ability to view processes from a broader perspective to clarify and simplify them
• Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process
• Very good knowledge of Microsoft Excel

Responsibilities

• Order management (creation/changes)
• Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation)
• Creation of shipping documents / shipping instructions
• Managing customer disputes (any discrepancies)/ claims/processing return orders
• Orders monitoring from receipt till delivery
• Participation in Process Transition
• Knowledge Management – Creation of SOPs and training of other team members

Skills

Supply chain

English

Italian

Analytical thinking

Communication

Documentation

Process migration

Excel

Tools

SAP

Job description

• Experience in working with supply chain and/or logistics processes
• English and Italian min B2 level (essential for client's communication purposes)
• Hands‑on experience with SAP system (must have)
• Ability to create and maintain process documentation
• Participation in process migration projects is considered an asset
• Strong analytical skills with the ability to view processes from a broader perspective to clarify and simplify them
• Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process
• Very good knowledge of Microsoft Excel

Responsibilities:

• Order management (creation/changes)
• Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation).
• Creation of shipping documents / shipping instructions
• Managing customer disputes (any discrepancies)/ claims/processing return orders
• Orders monitoring from receipt till delivery
• Participation in Process Transition
• Knowledge Management – Creation of SOPs and training of other team members

We offer to the candidates:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use Italian language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week)

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback