OTC Process Specialist with German

Infosys Poland; Łódź; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonus (twice a year)

Employee referral bonus

Internal trainings online/onsite

Self-learning access

Job summary

Infosys Poland is seeking a detail-oriented professional to manage BPO-owned processes and act as the main contact for the local business unit. You will coordinate cross-team work, monitor cash application, and support OTC GLs.

Responsibilities include information retrieval, credit management, and order analysis. Strong English and German, SAP, and month-end experience are required, along with independence and teamwork.

Qualifications

• English and German at B2 level are essential for client communication.
• Good understanding of OTC processes (Cash application, customer account analysis, GL clearing, order management).
• Working knowledge of SAP.
• Good understanding of accounting rules.
• Experience with month/year end activities.
• Very good communication skills, attitude for problem solving and teamwork.
• Independence and resourcefulness.

Responsibilities

• Ownership of BPO owned processes.
• Main contact point for local business unit.
• Coordination and ensuring smooth cross team collaboration.
• Monitoring and supporting cash application.
• Monitoring investigating and clearing OTC GLs.
• Provide/search missing information.
• Credit management (processing refunds, rebates, other credits).
• Orders analysis, differences clarification and clearing.

Skills

English & German B2

OTC processes

SAP

Accounting rules

Month end activities

Communication skills

Teamwork

Independence

Tools

SAP

Job description

• English and German B2 – essential for client communication purposes
• Good understanding of the OTC processes (Cash application, customer account analysis, GL clearing, order management).
• Working knowledge of SAP
• Good understanding of accounting rules
• Experience in performing month/year end activities
• Very good communication skills, attitude for problem solving and teamwork skills
• Independence and resourcefulness

Your key activities:

• Ownership of BPO owned processes
• Main contact point for local business unit
• Coordination and ensuring smooth cross team collaboration
• Monitoring and supporting cash application
• Monitoring investigating and Clearing OTC GLs
• Provide/search missing information
• Credit management (processing refunds, rebates, other credits)
• Orders analysis, differences clarification and clearing

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use German language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week) or remote with in Poland

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback