Order Management Specialist

IntelStack; Polska; On-site; PLN 36,000 - 60,000; Full time

Job summary

Prospect Global Ltd in Poland is seeking a German-speaking Order Management Specialist to support front-office and order management operations within a client environment. The role is non-technical, focusing on processing orders and coordinating with internal teams to ensure accurate data and timely delivery.

The ideal candidate will have German and English language proficiency at B2 level, strong communication and coordination skills, and reside in Poland.

Qualifications

• Good communication and coordination skills.
• Ability to manage customer requests and order-related activities.
• Basic technical understanding of the industry would be advantageous but is not essential.
• German language proficiency at a minimum B2 level.
• English language proficiency at a minimum B2 level.

Responsibilities

• Handle and process customer orders within the client environment.
• Manage order-related queries and provide front-office support to customers and internal stakeholders.
• Coordinate with internal teams to ensure timely order processing and delivery.
• Monitor order status, track progress and follow up on pending or delayed orders.
• Maintain accurate customer and order information in internal systems.
• Resolve basic order-related issues and escalate complex cases as needed.
• Ensure clear communication with German-speaking customers and stakeholders.
• Follow established order management processes and service standards.

Skills

Communication skills

Coordination skills

MS Office

Tools

MS Office

Job description

We are looking for German-speaking Order Management Specialists to support front-office and order management operations within a our client environment.

The role will primarily involve handling customer orders, coordinating with internal teams, maintaining accurate order information and ensuring orders are processed efficiently. This is a non-technical or low-technical role, so extensive IT or networking knowledge is not required.

Key Responsibilities

Handle and process customer orders within the our client environment.

Manage order-related queries and provide front-office support to customers and internal stakeholders.

Coordinate with relevant internal teams to ensure timely order processing and delivery.

Monitor order status, track progress and follow up on pending or delayed orders.

Maintain accurate customer and order information in internal systems.

Resolve basic order-related issues and escalates complex cases to the appropriate teams.

Ensure clear communication with German-speaking customers and stakeholders.

Follow established order management processes and service standards.

Required Skills & Experience

Previous experience in Order Management, Front Office, Customer Service or Sales Support.

Good communication and coordination skills.

Ability to manage customer requests and order-related activities.

Basic technical understanding of the our client industry would be advantageous but is not essential.

Good working knowledge of MS Office and general business applications.

German language proficiency at a minimum B2 level.

English language proficiency at a minimum B2 level.

Candidates must be based in Poland.

Polish nationals or EU citizens required.

German and English language proficiency is mandatory.