Order Management Specialist

Tornos Group; Kąty Wrocławskie; On-site; PLN 90,000 - 150,000; Full time

Job summary

Tornos Group in Poland is seeking an Order Management Specialist to coordinate end-to-end order and quotation flow, collaborating with SalesCo, Market organizations, Supply Chain, and Logistics to ensure timely processing and high service levels.

You will triage requests, manage lead times for RFQs, and coordinate escalations across internal teams to meet delivery commitments. Strong English and ERP proficiency are required.

Qualifications

• Experience in Order Management, Sales Operations, Customer Service, Supply Chain, or a similar operational role.
• Industry background in international or cross-functional environment preferred.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset with focus on service quality and responsiveness.

Responsibilities

• Monitor all orders and quotations created by SalesCo, ensuring accurate and timely processing.
• Oversee the flow of Sales Orders and Quotations to ensure line items progress per priorities and service-level objectives.
• Triages incoming requests, checks part availability, identifies requirements and directs cases to appropriate teams.
• Serve as key contact point for market inquiries, manage requests via Salesforce and the Order Management mailbox.
• Initiate and coordinate processes for incoming orders and requests, including segregation and triage of different line-item flows.
• Manage and coordinate escalations in Salesforce, ensuring proper assignment and follow-up.
• Order processing and system activities.
• Assess and estimate delivery lead times for RFQs based on material availability and operations.
• Ensure all system transactions and order-management activities are completed on time.
• Collaborate cross-functionally with Procurement, Planning, Logistics, Production for smooth offer/order execution.

Skills

Analytical thinking

Problem solving

Communication skills

Organization & prioritization

Teamwork

Attention to detail

Independent work

Tools

SAP

MS Office

Job description

As an Order Management Specialist, you will help ensure efficient order processing, improved response times, and a high level of service to our internal and external stakeholders. The position requires close collaboration with SalesCo, Market organizations, Supply Chain, Purchasing, Logistics, and other relevant internal teams. Strong communication, organization, prioritization, and problem-solving skills are essential to successfully manage multiple requests and competing priorities. In this role, you will be responsible for coordinating and monitoring the end-to-end flow of orders and quotations, ensuring timely processing, effective prioritization, and smooth collaboration between internal operational teams.

RESPONSIBILITIES AND TASKS OF THE POSITION

• Monitor all orders and quotations created by SalesCo, ensuring accurate and timely processing.
• Monitor the overall flow of Sales Orders and Quotations and ensure that line items progress according to defined priorities and service-level objectives (SLO/TAT).
• Act as a triage function, reviewing incoming requests, checking part availability, identifying requirements, and directing cases to the appropriate teams.
• Serve as a key contact point for market inquiries, managing and monitoring requests received through Salesforce and the Order Management mailbox.
• Initiate and coordinate the appropriate process for incoming orders and requests, including the segregation and triage of different line-item flows.
• Manage and coordinate escalations in Salesforce, ensuring that issues are appropriately assigned, followed up, and resolved.
• Order Processing & System Activities
• Assess and estimate delivery lead times for RFQs based on material availability and operational requirements.
• Ensure that all relevant system transactions and order-management activities are completed accurately and within the required timelines.
• Collaborating cross functionally with Procurement, Planning, Logistics, Production teams to ensure smooth offer/order execution

OUR REQUIREMENTS

• Experience in Order Management, Sales Operations, Customer Service, Supply Chain, Logistics, or a similar operational role.
• Industry Background in an international or cross-functional business environment is preferred.
• SAP knowledge or similar ERP systems is an advantage.
• Strong analytical and problem-solving skills.
• Ability to identify bottlenecks, assess risks, and take appropriate action before issues impact delivery or customer commitments.
• Customer-oriented mindset with a strong focus on service quality and responsiveness.
• Team-oriented approach combined with the ability to work independently.
• Ability to work independently, consistency in action and attention to detail
• Very good knowledge of English
• Knowledge of computer office software (MS Office)