Export Specialist Customer Service - Temporary

Physiol; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Physiol in Kraków is seeking an order-to-cash administrator to process customer orders from start to finish, including returns and credit notes, within our ERP system.

You will handle inquiries from indirect customers across Europe and export markets, ensuring dispatch with proper registrations and export paperwork for the destination country, while coordinating with internal teams to keep deliveries on track.

Responsibilities

• Process customer orders through all stages, including return authorizations and credit note requests, accurately and on time in the relevant ERP system
• Manage customer queries and communication with indirect customers across Europe and Export markets to ensure successful dispatch of deliveries
• Ensure export orders are dispatched with appropriate checks completed, including registrations and correct export documentation for the destination country
• Collaborate with internal stakeholders to resolve issues and ensure timely deliveries
• Prioritize workload and organize your time effectively to meet deadlines and respond to enquiries promptly or escape when appropriate
• Process customer invoices in line with procedures, ensuring fast and accurate turnaround
• Support additional administrative tasks related to the order-to-cash cycle as assigned by the manager

Job description

• Process customer orders through all stages, including return authorizations and credit note requests, accurately and on time in the relevant ERP system

• Manage customer queries and communication with indirect customers across Europe and Export markets to ensure successful dispatch of deliveries

• Ensure export orders are dispatched with appropriate checks completed, including registrations and correct export documentation for the destination country

• Collaborate with internal stakeholders to resolve issues and ensure timely deliveries

• Prioritize workload and organize your time effectively to meet deadlines and respond to enquiries promptly or escape when appropriate

• Process customer invoices in line with procedures, ensuring fast and accurate turnaround

• Support additional administrative tasks related to the order-to-cash cycle as assigned by the manager