Operations Systems Lead

Zohorecruit; Polska; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Zohorecruit is seeking a Business Systems Manager to own the transition of operational systems from Salesforce into our Operations Hub, while also managing the Zoho Analytics reporting layer. This is a systems ownership role focused on designing workflows, data accuracy, and stability during transitions.

You will lead UAT, plan migrations, and maintain dashboards and reporting logic across multiple teams, ensuring consistent data and smooth rollout readiness.

Qualifications

• 5+ years of experience in business systems or similar roles.
• Hands-on Salesforce experience (admin/support level or higher).
• Experience mapping workflows into systems.
• Experience with UAT, rollout, and system transitions.
• Strong documentation and SOP-writing skills.
• Good understanding of reporting and data analysis.
• Excellent communication and organizational skills.

Responsibilities

• Own and manage operational workflows within the Operations Hub.
• Support and execute the transition from Salesforce to the Operations Hub.
• Plan and manage system migrations, cutovers, and stabilization.
• Lead UAT and rollout readiness.
• Own dashboards and reporting in Zoho Analytics.
• Define and maintain data fields, statuses, and reporting logic.
• Ensure reporting accuracy and consistency across systems.
• Create and maintain SOPs, documentation, and process guidelines.
• Identify workflow inefficiencies and improve operational processes.
• Collaborate with Product, Operations, Engineering, and leadership teams.

Skills

Ownership mindset

System transitions

Data analysis

Communication

Cross-functional collaboration

Tools

Zoho Analytics

SQL

Job description

We are looking for aBusiness Systems Manager(Operations Hub, Salesforce Transition, and Zoho Analytics)to own the transition of operational systems from Salesforce into our Operations Hub, while also managing our reporting layer in Zoho Analytics.

This is asystems ownership role, not just a CRM admin position. You will play a key role in designing workflows, ensuring data accuracy, and maintaining operational stability during system transitions.

Key Responsibilities

• Own and manage operational workflows within the Operations Hub
  
• Support and execute the transition from Salesforce to the Operations Hub
  
• Plan and manage system migrations, cutovers, and stabilization
  
• Lead UAT (User Acceptance Testing) and rollout readiness
  
• Own dashboards and reporting in Zoho Analytics
  
• Define and maintain data fields, statuses, and reporting logic
  
• Ensure reporting accuracy and consistency across systems
  
• Create and maintain SOPs, documentation, and process guidelines
  
• Identify workflow inefficiencies and improve operational processes
  
• Collaborate with Product, Operations, Engineering, and leadership teams
  

Qualifications (Must-Have)

• 5+ years of experiencein business systems, operations systems, or similar roles
  
• Hands-on experience with Salesforce (admin/support level or higher)
  
• Experience mapping workflows and processes into systems
  
• Experience with UAT, rollout, and system transitions
  
• Strong documentation and SOP-writing skills
  
• Good understanding of reporting and data analysis
  
• Excellent communication and organizational skills
  

What We’re Looking For

• Strong ownership mindset (not just task execution)
  
• Ability to manage complex system transitions
  
• Strong attention to detail and process clarity
  
• Comfortable working cross-functionally
  
• Able to balance speed, accuracy, and operational stability
  

What We Offer

• Fully remote work environment
  
• High-impact role with strong ownership
  
• Opportunity to shape core operational systems
  
• Collaborative and fast-paced team
  

Requirements

Qualifications (Must-Have)

• 5+ years of experiencein business systems, operations systems, or similar roles
  
• Hands-on experience with Salesforce (admin/support level or higher)
  
• Experience mapping workflows and processes into systems
  
• Experience with UAT, rollout, and system transitions
  
• Strong documentation and SOP-writing skills
  
• Good understanding of reporting and data analysis
  
• Excellent communication and organizational skills
  

Preferred Skills

• Experience with Zoho Analytics
  
• Familiarity with SQL or reporting logic
  
• Experience with system migrations or CRM transitions
  
• Knowledge of integrations, APIs, or workflow automation tools
  
• Experience using AI tools (ChatGPT, Gemini, Cursor, etc.) to improve productivity