Zoho Administrator

Zohorecruit; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Zohorecruit is seeking a highly organized Zoho Administrator to manage and optimize our Zoho environment across core operations. You will administer Zoho CRM and other apps, configure workflows, and improve processes to boost productivity.

You will partner with leadership and ops teams to map requirements, create dashboards, and support data quality and reporting. Remote-friendly, Poland-based role with cross-department impact.

Qualifications

• Proven hands-on experience administering Zoho CRM and other Zoho apps.
• Strong understanding of CRM workflows, pipelines, automations, and BPM.
• Experience with workflow automation, custom fields/layouts, and reporting.

Responsibilities

• Administer and maintain core Zoho applications and integrations.
• Configure and optimize workflows, automations, user permissions, layouts, and settings.
• Support operations through process improvements and system enhancements.
• Maintain accurate CRM and operational data.
• Create dashboards, reports, and tracking for visibility.
• Troubleshoot Zoho issues and provide user support.
• Collaborate with leadership to gather requirements and implement solutions.
• Assist onboarding, documentation, and process mapping.
• Support Zoho integrations with third-party platforms.
• Identify opportunities to streamline workflows and reduce manual tasks.

Skills

Zoho CRM admin

Workflow automation

Reporting dashboards

Data management

User permissions

Requirements gathering

Documentation

Tools

Zoho Apps

API integrations

Third-party integrations

Job description

We are seeking a highly organized and systems-oriented Zoho Administrator to manage, optimize, and support our Zoho environment across core business operations. The ideal candidate will have hands‑on experience administering key Zoho applications, improving workflows, supporting automation initiatives, and helping teams maximize platform efficiency.

This role requires someone who understands business processes, can identify operational gaps, and confidently configure Zoho systems to improve productivity, reporting, and day-to-day operations.

Key Responsibilities

• Administer and maintain core Zoho applications and integrations
• Configure and optimize workflows, automations, user permissions, layouts, and system settings
• Support business operations through process improvement and system enhancements
• Maintain accurate and organized CRM and operational data
• Create dashboards, reports, and tracking systems for operational visibility
• Troubleshoot Zoho-related issues and provide user support
• Collaborate with leadership and operational teams to gather requirements and implement solutions
• Assist with onboarding, documentation, and system process mapping
• Support integrations between Zoho and third‑party platforms where required
• Continuously identify opportunities to streamline workflows and reduce manual tasks

Must-Have Requirements

• Proven hands‑on experience administering Zoho CRM and other Zoho applications
• Strong understanding of CRM workflows, pipelines, automations, and business process management
• Experience with:
  • Workflow automation
  • Custom fields/layouts
  • User management and permissions
  • Reporting and dashboards
  • Data management and cleanup
• Ability to assess operational processes and recommend scalable solutions
• Strong troubleshooting and problem‑solving skills
• Excellent communication and documentation abilities
• Comfortable working independently and managing multiple priorities
• Strong attention to detail and organizational skills
• Experience supporting business operations, customer management, or administrative systems

Preferred Qualifications

• Experience with additional Zoho apps such as:
• Experience with API integrations or third‑party automation tools
• Familiarity with process mapping and systems documentation
• Previous experience in operations, systems administration, or business process improvement
• Experience supporting remote teams or multi‑department operations
• Basic technical or development knowledge is a plus

Ideal Candidate Profile

• Systems‑minded and process‑driven
• Adaptable and quick to learn new Zoho applications
• Comfortable identifying gaps and improving workflows
• Able to balance technical administration with business operations support
• Proactive, resourceful, and solutions‑oriented