Zoho Admin

Zohorecruit; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Zohorecruit is seeking a highly organized Zoho Administrator to manage and optimize our Zoho environment across core business operations. You will administer core Zoho applications, configure workflows, automate processes, manage user permissions, and maintain accurate CRM and operational data.

You will create dashboards and reports for visibility, troubleshoot Zoho issues, support onboarding, and collaborate with leadership to map processes and implement scalable solutions.

Qualifications

• Hands-on Zoho CRM administration experience.
• Strong knowledge of CRM workflows, automations, and business processes.
• Data management and reporting proficiency.
• Excellent communication and documentation abilities.
• Ability to work independently and manage multiple priorities.
• Detail-oriented and well organized.
• Experience supporting operations or administrative systems.

Responsibilities

• Administer and maintain core Zoho applications and integrations
• Configure and optimize workflows, automations, user permissions, layouts, and system settings
• Support business operations through process improvement and system enhancements
• Maintain accurate and organized CRM and operational data
• Create dashboards, reports, and tracking systems for operational visibility
• Troubleshoot Zoho-related issues and provide user support
• Collaborate with leadership and operational teams to gather requirements and implement solutions
• Assist with onboarding, documentation, and system process mapping
• Support integrations between Zoho and third-party platforms where required
• Continuously identify opportunities to streamline workflows and reduce manual tasks

Skills

Zoho CRM

Zoho applications

CRM workflows

Automations

User management

Reporting & dashboards

Data management

Process improvement

Troubleshooting

Documentation

Independent work

Attention to detail

Organizational skills

Operations support

Job description

We are seeking a highly organized and systems-oriented Zoho Administrator to manage, optimize, and support our Zoho environment across core business operations. The ideal candidate will have hands-on experience administering key Zoho applications, improving workflows, supporting automation initiatives, and helping teams maximize platform efficiency.

This role requires someone who understands business processes, can identify operational gaps, and confidently configure Zoho systems to improve productivity, reporting, and day-to-day operations.

Key Responsibilities

• Administer and maintain core Zoho applications and integrations
• Configure and optimize workflows, automations, user permissions, layouts, and system settings
• Support business operations through process improvement and system enhancements
• Maintain accurate and organized CRM and operational data
• Create dashboards, reports, and tracking systems for operational visibility
• Troubleshoot Zoho-related issues and provide user support
• Collaborate with leadership and operational teams to gather requirements and implement solutions
• Assist with onboarding, documentation, and system process mapping
• Support integrations between Zoho and third-party platforms where required
• Continuously identify opportunities to streamline workflows and reduce manual tasks

Must-Have Requirements

• Proven hands-on experience administering Zoho CRM and other Zoho applications
• Strong understanding of CRM workflows, pipelines, automations, and business process management
• Workflow automation
• Custom fields/layouts
• User management and permissions
• Reporting and dashboards
• Data management and cleanup
• Ability to assess operational processes and recommend scalable solutions
• Strong troubleshooting and problem-solving skills
• Excellent communication and documentation abilities
• Comfortable working independently and managing multiple priorities
• Strong attention to detail and organizational skills
• Experience supporting business operations, customer management, or administrative systems

Preferred Qualifications

• Experience with additional Zoho apps such as:
• Experience with API integrations or third-party automation tools
• Familiarity with process mapping and systems documentation
• Previous experience in operations, systems administration, or business process improvement
• Experience supporting remote teams or multi-department operations
• Basic technical or development knowledge is a plus

The ideal candidate is

• Systems-minded and process-driven
• Adaptable and quick to learn new Zoho applications
• Comfortable identifying gaps and improving workflows
• Able to balance technical administration with business operations support
• Proactive, resourceful, and solutions-oriented