Operations Senior Manager Placement and Policy Servicing

Marsh McLennan; Warszawa; Hybrid; PLN 300,000 - 600,000; Full time

Job summary

Marsh Risk in Warsaw seeks a senior operations leader to shape the Placement and Policy Servicing strategy within a fast-paced, client-centric environment. This role demands strong insurance experience, strategic thinking and people leadership to support growth and transformation.

You will partner with business leaders to drive service excellence, improve end-to-end processes, and ensure governance across policy servicing.

Qualifications

• Master’s degree.
• 10+ years of total work experience, including 5+ years in insurance or financial services.
• Strong leadership and people management experience in operations, insurance, or financial services.
• Proven experience in the insurance sector, ideally within policy-related operations.
• Excellent communication skills, with the ability to present information clearly.
• Strong organizational and time management skills, with the ability to meet deadlines.

Responsibilities

• Lead the Placement and Policy Servicing function with a focus on strategic direction, service excellence, and alignment to business priorities.
• Partner with business leaders and key stakeholders to enhance the client experience and support the delivery of high-quality insurance consulting services.
• Drive process improvement, standardization, automation, and transformation initiatives that improve efficiency, consistency, and scalability.
• Support and develop team leaders and colleagues, strengthening leadership capability and building a strong talent pipeline.
• Lead centralization and change initiatives, defining roadmaps that align with broader organizational goals and future operating models.
• Monitor performance, service levels, workload, and operational risk, ensuring effective governance and timely delivery.
• Contribute to workforce planning, succession planning, and talent development to support current and future business needs.
• Remain current by understanding and following all Marsh compliance, professional and transparency standards.

Skills

Leadership

People management

Strategic thinking

Communication

Education

Master’s degree

Job description

Company:

Marsh Risk

Description:

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

This senior leadership role is focused on shaping and advancing the Placement and Policy Servicing strategy within a fast-paced, client-centric environment. You will partner closely with business leaders and cross-functional stakeholders to drive service excellence, improve end-to-end processes, and help deliver the most comprehensive insurance consulting service to our clients. The role requires a strong blend of insurance industry experience, strategic thinking, and people leadership to support business growth and transformation.

We will count on you to:

• Lead the Placement and Policy Servicing function with a focus on strategic direction, service excellence, and alignment to business priorities
• Partner with business leaders and key stakeholders to enhance the client experience and support the delivery of high-quality insurance consulting services
• Drive process improvement, standardization, automation, and transformation initiatives that improve efficiency, consistency, and scalability
• Support and develop team leaders and colleagues, strengthening leadership capability and building a strong talent pipeline
• Lead centralization and change initiatives, defining roadmaps that align with broader organizational goals and future operating models
• Monitor performance, service levels, workload, and operational risk, ensuring effective governance and timely delivery
• Contribute to workforce planning, succession planning, and talent development to support current and future business needs
• Remain current by understanding and following all Marsh compliance, professional and transparency standards

What you need to have:

• Master’s degree
• 10+ years of total work experience, including 5+ years in insurance or financial services
• Strong leadership and people management experience in operations, insurance, or financial services
• Proven experience in the insurance sector, ideally within policy-related operations in an insurance company, insurance brokerage company, or insurance operations environment
• Excellent communication skills, with the ability to present information clearly and manage difficult conversations effectively
• Strong organizational and time management skills, with the ability to perform well under pressure and meet deadlines

What makes you stand out:

• Experience in Commercial Lines Insurance and/or policy servicing operations

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.