Senior Operations Leader—Placement & Policy Servicing

Marsh McLennan; Warszawa; Hybrid; PLN 300,000 - 600,000; Full time

Job summary

Marsh Risk in Warsaw seeks a senior operations leader to shape the Placement and Policy Servicing strategy within a fast-paced, client-centric environment. This role demands strong insurance experience, strategic thinking and people leadership to support growth and transformation.

You will partner with business leaders to drive service excellence, improve end-to-end processes, and ensure governance across policy servicing.

Qualifications

• Master’s degree.
• 10+ years of total work experience, including 5+ years in insurance or financial services.
• Strong leadership and people management experience in operations, insurance, or financial services.
• Proven experience in the insurance sector, ideally within policy-related operations.
• Excellent communication skills, with the ability to present information clearly.
• Strong organizational and time management skills, with the ability to meet deadlines.

Responsibilities

• Lead the Placement and Policy Servicing function with a focus on strategic direction, service excellence, and alignment to business priorities.
• Partner with business leaders and key stakeholders to enhance the client experience and support the delivery of high-quality insurance consulting services.
• Drive process improvement, standardization, automation, and transformation initiatives that improve efficiency, consistency, and scalability.
• Support and develop team leaders and colleagues, strengthening leadership capability and building a strong talent pipeline.
• Lead centralization and change initiatives, defining roadmaps that align with broader organizational goals and future operating models.
• Monitor performance, service levels, workload, and operational risk, ensuring effective governance and timely delivery.
• Contribute to workforce planning, succession planning, and talent development to support current and future business needs.
• Remain current by understanding and following all Marsh compliance, professional and transparency standards.

Skills

Leadership

People management

Strategic thinking

Communication

Education

Master’s degree

Job description

Marsh Risk in Warsaw seeks a senior operations leader to shape the Placement and Policy Servicing strategy within a fast-paced, client-centric environment. This role demands strong insurance experience, strategic thinking and people leadership to support growth and transformation.

You will partner with business leaders to drive service excellence, improve end-to-end processes, and ensure governance across policy servicing.