Client Service Representative Facility with German

Marsh Risk; Warszawa; Hybrid; PLN 40,000 - 64,000; Full time

Job summary

Marsh in Warsaw is seeking a capable administrative clerk to support our European Business Support Center. The role combines office-based duties with insurance-focused tasks and client interactions, working in a hybrid setup.

You will communicate with customers and insurers, manage emails in the CRM, and process quotes, contracts, amendments, and invoicing. Prior insurance exposure and strong language skills enhance eligibility.

Qualifications

• Education in the insurance sector or comparable professional experience.
• Fluent German and English language skills (C1).
• Strong oral and written communication skills.
• Open-minded with fast learning capabilities.

Responsibilities

• Serve as an administrative clerk, ideally also covering the technical insurance subject area.
• Communicate effectively with customers and insurers.
• Manage incoming emails in CRM system and process quote requests.
• Create contracts, policies, amendments, and manage invoicing and billing.
• Participate in internal meetings, training sessions, and industry conferences.
• Handle electronics, photovoltaics, machinery, and construction segments.

Skills

German (C1)

English (C1)

Communication skills

CRM system

Education

Insurance sector education or comparable professional experience

Tools

CRM system

Job description

We are seeking a talented individual to join our European Business Support Center (EBSC) team at Marsh. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

EBSC has taken over operations from Marsh Europe to enable our colleagues to focus directly on clients. In our daily work, we strive for efficiency, high quality, and outstanding results delivered in a timely manner. Our scope of service includes policy management, claims, procurement, data management, billing, sales support activities, and more. We are at the heart of Marsh's value proposition for multinational clients, allowing us to stay connected to business and colleagues across Europe.

Learn more about EBSC: https://player.vimeo.com/video/960414568

We will count on you:

• Serve as an administrative clerk, ideally also covering the technical insurance subject area
• Communicate effectively with customers and insurers
• Manage incoming emails in CRM system and process quote requests
• Create contracts, policies, amendments, and manage invoicing and billing
• Participate in internal meetings, training sessions, and industry conferences
• Handle electronics, photovoltaics, machinery, and construction segments

What you need to have:

• Education in the insurance sector or comparable professional experience, ideally in technical insurance
• Fluent German and English language skills (C1)
• Strong oral and written communication skills
• Open-minded with fast learning capabilities

What makes you stand out:

• Previous experience in the insurance sector and/or Shared Service Center (SSC) and/or customer service area
• Ability to build relationships with colleagues

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.