Senior Analyst - Process Efficiencies

Marsh McLennan; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Marsh in Warsaw is seeking an Automation Specialist – RPA Specialist to support process improvements and automate workflows across the business. The role is based in Warsaw, Poland, and offers a hybrid work arrangement with a mix of office and remote collaboration.

You will partner with cross-functional teams to map end-to-end processes, identify bottlenecks, and design automated solutions using Blue Prism.

Qualifications

• Proven experience with RPA (Blue Prism).
• Exposure to process mapping, process analysis, or process improvement activities.
• Strong analytical skills and an interest in improving how work gets done.
• A continuous improvement mindset with a focus on efficiency and effectiveness.
• Good communication skills and the ability to work well with others.
• Excellent spoken and written English (C1 level).

Responsibilities

• Support cross-functional teams to map end-to-end processes and identify improvement opportunities.
• Analyze current processes to identify bottlenecks and automation opportunities.
• Gather requirements with stakeholders and design automation solutions.
• Develop and implement process improvements using Blue Prism RPA.
• Support testing, including UAT, to ensure deployment readiness.

Skills

Blue Prism

Process mapping

Analytical skills

Communication skills

English proficiency

Tools

REST API

Job description

Company:

Marsh

Description:

Our European Business Support Center (EBSC) is seeking candidates for the following position based in the Warsaw office:

Automation Specialist – RPA Specialist

In this role, you will support the delivery of process improvements and automation solutions across the business. Working closely with experienced colleagues and stakeholders, you will help identify opportunities to simplify processes, support the development of automation solutions, and contribute to testing and implementation activities.

This role will be based in Warsaw, Poland, and will be a hybrid position.

We will count on you to:

• Support cross-functional teams in understanding end-to-end processes and identifying opportunities for improvement

• Analyze current processes to help identify bottlenecks, inefficiencies, and areas for automation

• Work with stakeholders to gather requirements and support the design of solutions that meet business needs

• Contribute to the development and implementation of process improvements using RPA (Blue Prism)

• Support testing activities, including User Acceptance Testing, to help ensure solutions are ready for deployment

What you need to have:

• Proven experience with RPA (Blue Prism)

• Exposure to process mapping, process analysis, or process improvement activities

• Strong analytical skills and an interest in improving how work gets done

• A continuous improvement mindset with a focus on efficiency and effectiveness

• Good communication skills and the ability to work well with others

• Excellent spoken and written English (C1 level)

What makes you stand out:

• Exposure to more than one automation tool or language

• Basic knowledge of REST API data exchange

• Interest in Lean Six Sigma methodologies or certification

• Experience in the insurance sector or shared service sector

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.