Operations Director

My Amazon Guy; Poland; On-site; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Unlimited access to training courses

Work-from-home setup

Opportunities for professional development

Job summary

A growing digital marketing agency in Poland is looking for an Operations Director to provide strategic leadership and oversee operational execution. The role focuses on aligning operations with business strategy, developing scalable systems, and driving continuous improvement. Candidates should have proven leadership experience, strong analytical skills, and a solid understanding of client needs in e-commerce. The position offers a permanent work-from-home setup with ongoing professional development opportunities.

Qualifications

• Proven success as an Operations Director or similar executive role.
• Ability to lead multi-level teams and build high-performance cultures.
• Strong understanding of client needs and market dynamics in e-commerce.
• Experience implementing large-scale operational improvements.

Responsibilities

• Define vision and strategy for company operations.
• Oversee development of operational policies and procedures.
• Establish KPIs and monitor company-wide performance.
• Implement scalable operational systems for company expansion.
• Drive continuous improvement by innovating processes.
• Ensure compliance with legal and regulatory requirements.
• Lead executive collaboration on strategies and resources.
• Mentor managers and foster a culture of accountability.
• Oversee service standards for client satisfaction.
• Optimize resource allocations for efficiency.
• Lead organizational change initiatives.
• Deliver performance updates and strategic recommendations.

Skills

Leadership

Change management

Analytical skills

Communication skills

Analytical thinking

Communication

Team mentorship

Process improvement

Tools

Operational tools

Workflow automation tools

Analytics platforms

Job description

The Operations Director will provide strategic leadership and executive oversight of the company’s operations. This role focuses on aligning operational execution with overall business strategy, developing scalable systems, and driving continuous improvement across all departments. The Operations Director will mentor managers, oversee multi-level operational teams, and ensure that the organization maintains a strong foundation for sustainable growth and client success.

About My Amazon Guy

My Amazon Guy is a growing digital marketing agency with over 500+ employees and clients! We are engaging, rewarding, and innovative. Our company aims to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Key Responsibilities

• Strategic Leadership: Define the vision and strategy for company operations, ensuring alignment with organizational goals and growth objectives.
• Policy & Governance: Oversee the development and enforcement of company-wide operational policies, procedures, and best practices.
• Performance Oversight: Establish KPIs, monitor company-wide performance, and ensure operational excellence across all departments.
• Scalability & Growth: Design and implement scalable operational systems that support rapid company expansion and evolving client needs.
• Process Innovation: Drive continuous improvement by identifying industry trends, introducing new technologies, and championing process innovations.
• Risk & Compliance Management: Ensure operations adhere to legal, regulatory, and contractual requirements, while minimizing risks.
• Executive Collaboration: Partner with the executive team to align strategies, budgets, and resources with company growth plans.
• Team Leadership: Lead, mentor, and empower managers and department heads, fostering a culture of accountability, performance, and collaboration.
• Quality & Client Success: Oversee the establishment of high-quality service standards across all offerings, ensuring client satisfaction and retention.
• Resource Allocation: Optimize allocation of financial, technological, and human resources for maximum efficiency.
• Change Management: Lead organizational change initiatives to improve operations, drive innovation, and adapt to shifting market conditions.
• Reporting & Insights: Deliver regular performance updates and strategic recommendations to the executive team and stakeholders.

Requirements

• Proven success as an Operations Director, Senior Operations Manager, or similar executive leadership role.
• Demonstrated ability to lead multi-level teams and build high-performance cultures.
• Strong business and financial understanding, with a track record of aligning operations to company growth strategies.
• Skilled in implementing large-scale operational improvements and leading change management initiatives.
• Exceptional analytical, problem-solving, and strategic decision-making abilities.
• Excellent interpersonal and communication skills to collaborate with executives, managers, and external stakeholders.
• Familiarity with advanced operational tools, workflow automation, and analytics platforms.
• Strong understanding of client needs, market dynamics, and competitive landscapes in e-commerce and Amazon services.
• Ability to anticipate industry shifts and position operations to maintain a competitive edge.
• A dual-monitor setup is required (at least 8GB of RAM).
• Must have at least 25 MBPS internet speed.
• 40 hours a week, 8 hours a day.
• Competitive salary base.
• Permanent WFH setup.
• Unlimited FREE access to MAG School courses and SOP Library! Work schedule is in EST (Monday-Friday only).
• Opportunities for professional development and career advancement.