Operations AI Strategist: Lead AI Strategy & Governance

U.S. Bank; Warszawa; Hybrid; PLN 300,000 - 520,000; Full time

Job summary

U.S. Bank is seeking an Operations AI Strategist to lead the AI and agentic decisioning strategy across PMI Operations in Europe and North America. The role focuses on merchant servicing, onboarding, disputes, digital self-service, client growth, and transaction operations.

The ideal candidate has 10+ years in payments and AI-enabled decisioning, with a track record in governance, risk, and enterprise transformation.

Qualifications

• 10+ years of experience in payments, financial operations, decisioning, or transformation.
• Expertise in decision science and AI-enabled decisioning.
• Experience defining or operating AI governance, risk, and controls.
• Strong strategic, analytical, and commercial judgment.
• Proven ability to influence and align senior stakeholders.
• Transformation leadership across global, matrixed organizations.

Responsibilities

• Own the AI and agentic decisioning strategy across PMI Operations.
• Define autonomy levels, confidence thresholds, and override rules.
• Convert business priorities into decisioning logic and workflows.
• Shape the AI-enabled digital self-service strategy and routing.
• Lead governance on responsible AI with bias and drift monitoring.
• Define blended human-AI operating model and workforce readiness.

Skills

Payments domain

Decisioning expertise

AI governance

Strategic judgment

Executive influence

Transformation leadership

Risk and governance

Job description

U.S. Bank is seeking an Operations AI Strategist to lead the AI and agentic decisioning strategy across PMI Operations in Europe and North America. The role focuses on merchant servicing, onboarding, disputes, digital self-service, client growth, and transaction operations.

The ideal candidate has 10+ years in payments and AI-enabled decisioning, with a track record in governance, risk, and enterprise transformation.