Onsite Field IT Engineer — Hardware & Network Support

Wipro Technologies; Kutno; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits package

Premium medical services

Life & Disability Insurance

Relocation assistance

Job summary

Wipro IT Services Poland Sp. z o.o. is seeking an End User Support professional to join our Kutno client office.

You will troubleshoot hardware, software, and OS issues across Windows, Mac, and Linux, while ensuring service levels are met. A strong customer focus and clear communication are essential for success in this onsite role. The candidate should have 3–4 years of IT support experience, knowledge of desktop OS, and basic networking.

Qualifications

• Three to four years’ experience providing IT Infrastructure field support.
• Experience with Windows, Mac, and Linux operating systems.
• Knowledge of networking concepts and VOIP / AV equipment is a plus.
• Ability to work onsite in Kutno, Poland, with a 5 days onsite model.

Responsibilities

• Provide desk side support and troubleshoot hardware and software issues.
• Install and configure OS and standard applications (Office, browsers).
• Repair and support LAN/WAN, printers, conference room AV, and peripherals.
• Maintain SLA adherence and document incidents in ticketing systems.

Skills

Desktop support

Hardware troubleshooting

Customer management

Communications

OS installation/troubleshooting

ServiceNow

Remedy

Education

Associate’s Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Wipro IT Services Poland Sp. z o.o. is seeking an End User Support professional to join our Kutno client office.

You will troubleshoot hardware, software, and OS issues across Windows, Mac, and Linux, while ensuring service levels are met. A strong customer focus and clear communication are essential for success in this onsite role. The candidate should have 3–4 years of IT support experience, knowledge of desktop OS, and basic networking.