IT Infrastructure Field & Hardware Support Specialist

Pracyva; Kutno; On-site; PLN 65,000 - 90,000; Full time

Job summary

Pracyva is seeking an IT Infrastructure Field Support technician to join our on-site team in Poland. The role focuses on hands-on hardware repair, OS installation and troubleshooting, and basic networking support for LAN/WAN environments.

You will interact with customers at different levels and must meet deadlines with a proactive, team-driven approach. The ideal candidate has 3–5 years of field support experience, strong communication, and the ability to lift equipment up to 50 lbs.

Qualifications

• 3–5 years in IT infrastructure field support.
• Hardware troubleshooting for laptops, desktops, printers and accessories.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN and RDP.
• OS installation and troubleshooting across Windows, Mac and Linux.

Responsibilities

• Provide on-site IT hardware support at client sites.
• Install and troubleshoot operating systems and software.
• Assist with enterprise LAN/WAN and server concepts.
• Handle smart hands tasks for peripheral and networking hardware.
• Ensure timely ticket closure and customer satisfaction.

Skills

Communication

Customer interaction

Self-driven

Deadline-driven

Passionate

Troubleshooting

Problem solving

Teamwork

Tools

Windows OS

MacOS

Linux

O365

VPN

RDP

DNS/DHCP

Job description

Pracyva is seeking an IT Infrastructure Field Support technician to join our on-site team in Poland. The role focuses on hands-on hardware repair, OS installation and troubleshooting, and basic networking support for LAN/WAN environments.

You will interact with customers at different levels and must meet deadlines with a proactive, team-driven approach. The ideal candidate has 3–5 years of field support experience, strong communication, and the ability to lift equipment up to 50 lbs.