Desktop EUC L1

Iron Systems, Inc; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Iron Systems, Inc. seeks an experienced Desktop Technician to deliver day-to-day local and remote support, handle calls, troubleshoot issues, and document steps in our ticketing system. The role requires coordinating asset management activities and engaging supervisors to maintain consistent operations across shifts.

The candidate will work across PC and mobile assets, using ServiceNow and MS Office, with strong communication and problem-solving skills to resolve hardware and software challenges.

Qualifications

• Experience in smart hands support.
• Excellent communication skills with IT asset management experience.
• Experience managing PC and mobile assets in ServiceNow.
• Experience in asset inventory management.
• Coordination on PC fulfilment (Autopilot/Reimage/Import).
• PC diagnostics and sanitation and recycle pickup handling.
• Software provisioning/install requests and printer configuration tasks.
• Walk-up, deskside, and remote technical support.
• Knowledge of ServiceNow, MS Office, Windows OS and iOS troubleshooting.

Responsibilities

• Provide day-to-day local/remote desktop support across shifts.
• Receive inbound calls, answer questions, troubleshoot, and document steps.
• Engage supervisors and managers to ensure operational consistency.
• Facilitate customer resolutions and coordinate asset workflow.

Skills

Strong communication

IT asset management

PC & mobile assets

Walk-up & deskside support

Remote support

Tools

ServiceNow

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Job Description

Desktop technicians will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

Job Description

Desktop technicians will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Roles & Responsibilities

• Experience in smart hands support.
• Good communication skills with experience in IT hardware & software asset management services.
• Experience in managing PC and mobile assets in the ServiceNow module and awareness of different stages in the asset management lifecycle.
• Experience in asset inventory management.
• Coordination on PC Fulfilment/Installation (Autopilot/Reimage/Import).
• PC Diagnostics & Sanitation: Recycle pickup requests from end users.
• Software Provision/Install Requests, New Printer Configuration Requests, and Miscellaneous Services (Return Labels).
• Walk-up, deskside, and remote technical support.
• Knowledge of ServiceNow, Microsoft Office, Windows OS, and iOS troubleshooting skills.