Onboarding Trainer – Afternoon Shift (Hybrid, Kraków)

SpotOn; Kraków; Hybrid; PLN 74,000 - 110,000; Full time

Benefits offered by this job

Competitive pay: 6 600 - 9 900 PLN GRO

Fully paid private healthcare

Worksmile platform access

Subsidized meals in Kraków office

Laptop provided

Modern office in city centre

Relocation Package within Poland

Office snacks and beverages

Company parties and social activities

Employee referral program

Relocation Package within Poland

Job summary

SpotOn in Kraków is seeking an Associate Trainer to help deliver the Onboarding Core Curriculum across the CX organization. You will assist with scheduling, session logistics, and trainee documentation while building facilitation skills under guidance.

This role requires afternoon shifts, hybrid work (3 days in Kraków, 2 remote after probation), and about 1 year of customer success experience. Fluency in Polish and English is essential, plus familiarity with adult learning and classroom

Qualifications

• Availability for afternoon shift (14:00-22:00 PL time).
• Hybrid work model: 3 days per week in Kraków office / 2 days remote (after probation).
• 1 year of professional experience in customer success or related roles.
• Fluent Polish and strong English communication skills (written and spoken).
• Familiarity with adult learning principles and instructional methods.
• Basic facilitation and classroom management skills.
• Communication and active listening.
• Documentation and record-keeping.
• Collaboration and teamwork.
• Attention to detail and accuracy.
• Adaptability and flexibility.

Responsibilities

• Deliver onboarding core curriculum and support Week 1 CX-wide training.
• Assist with scheduling, credential setup, and onboarding logistics.
• Document trainee progress and completion checklists.
• Support hands-on exercises and role-plays under guidance.
• Deliver refresher or ad-hoc training as needed.
• Maintain and update training materials.

Skills

Polish language

English communication

Facilitation

Training delivery

Documentation

Collaboration

Attention to detail

Adaptability

Education

No degree specified

Job description

SpotOn in Kraków is seeking an Associate Trainer to help deliver the Onboarding Core Curriculum across the CX organization. You will assist with scheduling, session logistics, and trainee documentation while building facilitation skills under guidance.

This role requires afternoon shifts, hybrid work (3 days in Kraków, 2 remote after probation), and about 1 year of customer success experience. Fluency in Polish and English is essential, plus familiarity with adult learning and classroom