On-Site Operations Administrator (EMEA) — SAP & Automation

Align Technology, Inc.; Wrocław; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private medical care (Luxmed)

Multisport card

Private life insurance

Social fund

Meal subsidies

Discounts on company products

Job summary

Align Technology, Inc. is seeking an iTero Business Operations Administrator to support day-to-day operations across EMEA from the Wrocław office. You will manage orders, contracts, data accuracy, and SAP/CRM workflows to ensure SLA adherence and high NPS.

Based in Poland, the role involves collaborating with sales, support, and finance teams, automating processes with Power Automate or VBA, and contributing to continuous improvements while complying with internal policies and safety standards.

Qualifications

• Ability to read and interpret purchase orders and contracts.
• Excellent Excel and Power BI skills for data analysis and reporting.
• Experience with SAP, CRM systems and order processing workflows.
• 2–4 years of directly related experience preferred.

Responsibilities

• Process orders and manage backlogs according to SLAs.
• Verify purchase contracts and purchase orders.
• Enter sales orders in SAP and other systems for new products and RMAs.
• Coordinate with sales and support teams across EMEA to complete orders.
• Maintain accurate customer master data in CRM and ERP systems.
• Provide reports and data to internal stakeholders.
• Train and guide internal stakeholders on business processes and SOPs.
• Escalate issues to the appropriate teams to ensure timely resolution.

Skills

Power BI

Advanced Excel

SAP

CRM systems

Data accuracy

Process automation

Tools

Salesforce

SAP

Job description

Align Technology, Inc. is seeking an iTero Business Operations Administrator to support day-to-day operations across EMEA from the Wrocław office. You will manage orders, contracts, data accuracy, and SAP/CRM workflows to ensure SLA adherence and high NPS.

Based in Poland, the role involves collaborating with sales, support, and finance teams, automating processes with Power Automate or VBA, and contributing to continuous improvements while complying with internal policies and safety standards.