EMEA Benefits Operations Associate

JPMorganChase; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

JPMorganChase in Warsaw is seeking an EMEA Benefits Operations Associate to support benefits, payroll and time & attendance in a high-volume, deadline-driven environment. You will act as a primary contact for employee queries, coordinate across HR, payroll and vendors, and maintain documentation and controls with a continuous improvement mindset.

As part of the EMEA Benefits Team, you will handle data reviews, reconciliations and reporting while supporting initiatives that enhance process

Qualifications

• At least 4 years of experience in HR Operations, HR Services or similar operational environment, including payroll/benefits exposure.
• Fluent English with strong written and spoken communication skills.
• Strong understanding of delivering operations in a high-volume, deadline-driven setting with multiple stakeholders.
• Ability to prioritize and reprioritize work quickly and manage several deliverables in parallel.
• Ability to foresee deadlines or changes and assess downstream impacts.
• Strong analytical skills with data, reconciliations and reporting.
• Advanced Excel skills (VLOOKUP/XLOOKUP, PivotTables, Data Validation).
• Proficiency in PowerPoint to translate operational data into clear updates for stakeholders.
• Strong organizational and project-management skills with disciplined follow-through.
• Ability to build partnerships across locations, functions and external vendors.

Responsibilities

• Serve as a primary contact for employee queries on benefits, payroll and time & attendance, ensuring timely and professional resolution.
• Manage multiple operational activities and deadlines, adapting priorities as needs change.
• Monitor upcoming cyclical activities and assess impact on workload and processes.
• Coordinate with HR stakeholders to resolve complex or escalated matters.
• Perform data reviews and reconciliations, identify discrepancies and resolve them.
• Maintain SOPs, controls and checklists to keep processes accurate and documented.
• Compile operational reports and documentation for in-location teams and stakeholders.
• Work with internal teams and external vendors, tracking dependencies and actions.
• Support HR operations initiatives, process transitions and automation opportunities.
• Maintain high standards of data accuracy, confidentiality and control.

Skills

HR operations

English proficiency

Operational delivery

Prioritization

Proactivity

Analytics

Excel

PowerPoint

Project management

Stakeholder collaboration

Tools

Copilot/LLM tools

Alteryx

Power Query

Job description

Description

Join EMEA Human Resources Operations and help deliver a seamless employee experience across benefits, payroll, and time & attendance. In this role, you will manage high-volume operational activity in a deadline-driven environment, partnering across HR, Payroll, and vendors to deliver accurate outcomes. You will bring strong ownership, data confidence, and a continuous improvement mindset to work that supports employees every day. If you enjoy problem-solving and thrive in a dynamic environment, this role offers meaningful impact and development

As an EMEA Benefits Operations Associate in the EMEA Benefits Team, you will support operational activities across the employee life cycle, with a particular focus on the Warsaw location. You will act as a primary point of contact for employee queries, coordinate resolution of complex matters, and perform data reviews, reconciliations, and reporting. You will maintain operational documentation and controls, manage multiple workstreams and shifting priorities, and support initiatives that improve process efficiency and employee experience while maintaining high standards of accuracy and confidentiality.

Job Responsibilities

• Serve as a primary point of contact for employee queries related to benefits, payroll and time & attendance, ensuring timely, accurate and professional resolution.


• Manage multiple operational activities and deadlines concurrently, reprioritizing effectively as business needs, volumes and operational requirements change.


• Maintain awareness of upcoming cyclical activities, deadlines and internal or external changes, assessing their potential impact on workload, employee populations and related processes.


• Coordinate with relevant HR stakeholders to resolve complex or escalated matters.


• Perform data reviews and reconciliations, identify discrepancies and follow through to resolution.


• Maintain and continuously update SOPs, controls and operational checklists to ensure processes remain accurate, current and appropriately documented.


• Compile operational reports, data and documentation for in-location teams, management and key stakeholders.


• Work effectively with internal teams and external vendors, monitoring dependencies and following through on outstanding actions.


• Support HR Operations initiatives, process transitions, automation opportunities and continuous improvement activities.



• Maintain high standards of data accuracy, confidentiality and operational control at all times.

Required Qualifications, Capabilities and Skills

• At least 4 years of experience in HR Operations, HR Services or a comparable operational environment, ideally including exposure to payroll, benefits or employee lifecycle processes.


• Fluent English with strong written and verbal communication skills.


• Strong understanding of operational delivery within a high-volume, deadline-driven environment involving multiple stakeholders, dependencies and competing priorities.


• Demonstrated ability to prioritize and reprioritize work quickly, manage several deliverables in parallel and remain effective when requirements or volumes change.


• Ability to look beyond the immediate task, identify upcoming deadlines or changes, and assess potential downstream operational impacts.


• Strong analytical skills and confidence working with data, reconciliations and operational reporting.


• Advanced Excel skills, including functions such as VLOOKUP/XLOOKUP, PivotTables and Data Validation. Experience with Power Query, Alteryx or similar automation/data tools .


• Proficiency in PowerPoint, with the ability to translate operational information and data into clear updates for stakeholders.


• Strong organizational and project-management skills, with disciplined follow-through and the ability to manage competing deadlines.



• Ability to build and leverage effective partnerships across locations, functions and external vendors.

Preferred Qualifications, Capabilities and Skills

• Experience in HR Operations, Benefits, Total Rewards/Total Compensation, Payroll or another data-intensive operational function, preferably supporting EMEA countries.


• Experience working with employee or operational data and performing reconciliations, controls or reporting.


• Experience using AI-enabled tools such as Copilot or other LLM-based solutions to improve productivity, analysis or process efficiency.


• Experience with automation and data-transformation tools, such as Alteryx or Power Query.


• Experience working in a multinational, cross-regional or matrixed organization.


• Demonstrated interest in process improvement, simplification and automation.