On-Site Customer Experience Specialist – Logistics & Aerospace

ATC (Argo Turboserve Corporation); Rzeszów; On-site; PLN 158,000 - 197,000; Full time

Job summary

ATC (Argo Turboserve Corporation) is seeking a Customer Service professional for a full-time, on-site role in Pompano Beach, FL. You will handle inquiries, manage order status, and coordinate with logistics, repair, and sales teams to deliver timely updates and problem resolution.

Ideal candidates will have strong customer-facing skills, a focus on customer experience, and professional English communication.

Qualifications

• Strong customer-facing skills and service mindset.
• Focus on customer experience and satisfaction.
• Professional phone etiquette and clear English communication.
• On-site, full-time work in Pompano Beach, FL.
• Ability to collaborate with logistics, sales and repair teams.
• Good organizational skills and attention to detail.
• Experience in logistics, aerospace, or industrial environments preferred.

Responsibilities

• Handle inbound and outbound customer communications by phone and email.
• Resolve inquiries about orders, shipments, and service status.
• Escalate complex cases as needed and document interactions in CRM.
• Coordinate with internal teams to provide timely updates and resolutions.
• Identify recurring issues and suggest process improvements.

Skills

Customer facing

Customer experience

Phone etiquette

English communication

On-site work

Education

Business/communications training

Tools

CRM

ERP systems

Job description

ATC (Argo Turboserve Corporation) is seeking a Customer Service professional for a full-time, on-site role in Pompano Beach, FL. You will handle inquiries, manage order status, and coordinate with logistics, repair, and sales teams to deliver timely updates and problem resolution.

Ideal candidates will have strong customer-facing skills, a focus on customer experience, and professional English communication.