On‑Site 24/7 Trust & Safety Moderator (EN/IT)

Accenture; Kraków; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Full training package

Global client exposure

Buddy and development path

Employee Assistance Program

Private medical care

Job summary

Accenture is seeking a Content Moderator to support Trust & Safety operations in Kraków, Poland. The role focuses on reviewing and classifying online content to ensure adherence to client guidelines, while maintaining user safety and community standards.

The position requires fluency in English and Italian, a 3-shift schedule (24/7), and on-site work at Lublańska Street, Kraków. Training, career development, and a comprehensive benefits package are provided.

Qualifications

• Fluency in English and Italian at least B2 level.
• Willingness to work in a 3-shift system (24/7) including weekends/public holidays.
• Ability to review text, image, audio, and video against policies.
• Ability to apply decisions objectively per client policies.
• Tolerance for potentially disturbing content.
• Basic computer literacy and multi-tool usage.

Responsibilities

• Review, classify, and/or remove content according to client guidelines using specific tools.
• Understand and stay updated on client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the Trust & Safety team.
• Serve as an advocate for the user community.
• Participate in process improvements to enhance quality and efficiency.
• Engage in conversations on sensitive topics to keep communities safe.

Skills

English and Italian (B2)

3-shift availability

content evaluation

policy compliance

ability to handle sensitive content

independent and team work

Tools

Basic computer literacy

Job description

Accenture is seeking a Content Moderator to support Trust & Safety operations in Kraków, Poland. The role focuses on reviewing and classifying online content to ensure adherence to client guidelines, while maintaining user safety and community standards.

The position requires fluency in English and Italian, a 3-shift schedule (24/7), and on-site work at Lublańska Street, Kraków. Training, career development, and a comprehensive benefits package are provided.