Office Administration & Customer Service Specialist

Pirelli; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

MultiLife program

Public transportation reimbursement

Holiday subsidy

International development/training

Job summary

Pirelli is seeking an organized Office Administration & Customer Service Specialist to support office operations and customer service in Warsaw. You will handle travel planning, budgeting, reception duties, and multi-department coordination to ensure smooth daily activities.

The role requires fluent Polish and strong English, professional communication, and excellent organizational skills in a dynamic, global environment.

Qualifications

• Fluent Polish and strong English written and spoken communication.
• Excellent interpersonal and professional communication abilities.
• Strong organizational and time-management skills.
• Ability to work independently and handle multiple priorities.
• Proactive approach to office administration and customer service.

Responsibilities

• Support travel arrangements and monitor related expenses (flights, accommodation, taxi).
• Prepare business correspondence and administrative documents.
• Maintain records of working time, vacations, and leaves.
• Manage office reception, calls, document flow, and correspondence.
• Coordinate office supplies and office budget; supervise vendors.

Skills

Polish fluency

English proficiency

Interpersonal skills

Communication skills

Organizational skills

Independent and proactive

Tools

Microsoft Office

Job description

Join a Global Leader in the Premium Automotive Industry

We are a globally recognized company and a leader in the premium automotive segment, operating in an international and dynamic environment. We are currently looking for an organized, customer-focused, and proactive Office Administration & Customer Service Specialist to support our office operations and customer service activities in Warsaw.

Your Responsibilities

Office Administration

• Support employees in organizing business travel and monitor related expenses, including flights, accommodation, and taxi services.
• Prepare and draft business correspondence and administrative documents.
• Maintain records of working time, vacations, sick leaves, and other administrative registers.
• Independently manage the office reception and secretariat, including incoming calls, document flow, and correspondence.
• Coordinate office supplies and ensure the smooth day-to-day functioning of the office.
• Manage the office administration budget and monitor expenditures.
• Maintain a professional, clean, and welcoming office environment, including reception areas, executive offices, and common spaces.
• Supervise external cleaning services.
• Coordinate repair works and administrative services delivered by the building owner.
• Manage corporate agreements with hotels, courier companies, and other service providers.
• Welcome and assist guests and visitors.
• Handle internal and external communication on behalf of the Management Board.

Customer Service

• Provide ongoing customer support via phone and email regarding product availability, order fulfilment, complaints, and returns.
• Monitor the proper closure of customer orders and sales documentation.
• Cooperate closely with other departments to ensure efficient information flow and a high level of customer satisfaction.

What We Are Looking For

• Excellent interpersonal and communication skills with a high level of professionalism.
• Fluent in Polish is a must.
• Very good command of English, both written and spoken.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Dynamic, proactive approach and a strong sense of responsibility.
• Customer-oriented mindset and problem-solving attitude.

What We Offer

• Employment based on a full-time employment contract.
• Competitive salary package, including a quarterly performance bonus linked to both individual and team results.
• Comprehensive benefits package, including:
• Private medical care
• MultiSport card
• MultiLife program
• Public transportation reimbursement
• Holiday subsidy
• Access to a wide range of professional development and training opportunities in an international environment.
• Long-term career development within a global organization.
• Opportunities for internal growth and advancement across our international structure.
• Friendly, supportive, and collaborative working atmosphere.

Ready to Join Us?

If you are an organized professional who enjoys combining office administration with customer service responsibilities and would like to grow your career in a global premium brand environment, we would love to hear from you.