Ocean Freight Customer Success Specialist

Commodity Supplies AG; Województwo mazowieckie; Sur place; PLN 90 000 - 150 000; Plein temps

Résumé du poste

Commodity Supplies AG is seeking a customer-focused Ocean Freight Customer Service Specialist to join a growing team. The role emphasizes building strong customer relationships, resolving complex issues, and ensuring smooth execution of ocean freight bookings and allocation management.

You will handle inquiries, manage allocations with procurement, and maintain precise CRM records while supporting billing processes and process improvements across global freight operations.

Qualifications

• Minimum 3 years of experience in ocean freight, freight forwarding, logistics, or customer service.
• Bachelor's degree in Business Administration, Logistics, International Trade, or a related field preferred.
• Fluent German and English communication skills.
• Experience with CRM platforms such as Salesforce, Zendesk, or similar systems.
• Ability to read and interpret freight contracts, rate sheets, and customer agreements.
• Strong commercial understanding of ocean freight billing and invoice validation.
• Proficiency in Microsoft Office applications, especially Outlook, Excel, and Word.

Responsabilités

• Serve as the main point of contact for customer inquiries regarding bookings, allocations, contract terms, and shipment updates.
• Manage day-to-day freight allocation requests and coordinate capacity requirements with the procurement team.
• Provide timely and accurate information on shipment status, allocation availability, and schedule changes.
• Maintain accurate customer records and case documentation within CRM systems.
• Handle customer disputes related to freight rates, surcharges, contracts, and service issues.
• Review and prepare customer invoices, ensuring billing accuracy and commercial compliance.
• Coordinate with carriers, operations, procurement, and finance teams to resolve customer and billing issues.
• Monitor allocation utilization and proactively communicate capacity constraints or opportunities.
• Track and close customer cases within agreed service-level targets.
• Contribute to customer service reporting and process improvement initiatives.
• Support the maintenance and enhancement of customer service procedures and best practices.
• Escalate complex customer matters appropriately while ensuring excellent customer experience throughout the resolution process.

Connaissances

German language proficiency

English language proficiency

Customer service

CRM experience

Attention to detail

Multitasking

Formation

Bachelor's degree in Business Administration/Logistics/International Trade

Outils

Salesforce

Zendesk

Description du poste

Commodity Supplies AG is seeking a customer-focused Ocean Freight Customer Service Specialist to join a growing team. The role emphasizes building strong customer relationships, resolving complex issues, and ensuring smooth execution of ocean freight bookings and allocation management.

You will handle inquiries, manage allocations with procurement, and maintain precise CRM records while supporting billing processes and process improvements across global freight operations.