O2C Specialist - Credit Control UK&IE

Customs Support Group B.V.; Warszawa; Hybrid; PLN 197,000 - 285,000; Full time

Benefits offered by this job

Pension plan

Hybrid working model

Learning & development opportunities

Job summary

Customs Support Group B.V. is seeking an experienced O2C Specialist Credit Control to join our Finance team, supporting the UK & IE operations. You will manage end-to-end billing, ensure timely invoicing, and maintain strong relationships with internal and external stakeholders.

In this role you will optimize the order-to-cash cycle, perform month-end close support, and contribute to process improvements. A proactive, detail-oriented mindset and advanced Excel skills are essential.

Qualifications

• Minimum 3 years in credit management (O2C/AR/Finance Ops).
• Experience in shared services or international environments preferred.
• ERP systems experience, preferably Microsoft Dynamics Business Central.
• Advanced Excel with data analysis capabilities.

Responsibilities

• Chase receivables by phone and email to collect payments.
• Provide information on receivable positions and invoices to customers and internal teams.
• Agree payment arrangements with customers and document them.
• Manage external debt collection processes.
• Prepare and analyze periodic reports and overviews.
• Continuously improve credit management processes and controls.
• Ensure invoices are issued accurately within service levels and contracts.
• Collaborate with Sales, Operations, Customer Service, Finance and IT.
• Support month-end closing activities and reporting.
• Identify opportunities for process standardization and automation.
• Assist system enhancements and Dynamics BC implementations.

Skills

Credit management

Accounts Receivable

Excel

Power BI

Stakeholder management

Analytical skills

Tools

Microsoft Dynamics 365 Business Central

Job description

Company Overview

We are a dynamic and forward-thinking customs services provider, committed to delivering exceptional customs solutions to our clients. With a strong focus on operational excellence, we are looking to strengthen our finance team by hiring a meticulous and proactive O2C Specialist - Credit Control to support our UK&IE operations.

Position Summary

We are looking for a detail-oriented O2C Specialist Credit Control to join our Finance team at Customs Support Group.

In this role, you will be responsible for executing end-to-end billing activities within the Order-to-Cash process, ensuring invoices are issued accurately and on time while delivering excellent support to both internal and external stakeholders. You will play a key role in maintaining billing accuracy, resolving invoice-related issues, supporting month-end activities, and contributing to process improvements across the billing function.

To be successful in this role, you should have a solid understanding of billing processes, strong analytical skills, excellent attention to detail, and the ability to work effectively in a fast-paced, international environment.

Key Responsibilities:

• Primary focus is the collection of receivables from our customers by actively contacting customers by phone and email.
• Support our customers and our internal operations team with information about receivable positions and invoices.
• Agree payment arrangements with customers and document these
• Manage external debt collection processes
• Support in the preparation and analyses of periodic reports and overviews
• Contribute to the continuous improvement of the company’s credit management processes.
• Ensure invoices are issued accurately and within agreed service levels and contractual requirements.
• Collaborate closely with Sales, Operations, Customer Service, Finance, and IT teams
• Support month-end closing activities
• Maintain compliance with internal controls, company policies, and audit requirements.
• Identify opportunities for process improvement, standardization, and automation.
• Support system enhancements and ongoing implementation of Microsoft Dynamics Business Central.
• Contribute to continuous improvement and transformation initiatives within the O2C function.

Requirements:

• Minimum 3 years of experience in credit management roles; Order-to-Cash, Accounts Receivable, or Finance Operations.
• Experience in a shared services (SSC) or international environment is considered an advantage.
• Experience working with ERP systems preferably Microsoft Dynamics Business Central
• Strong Excel skills and ability to analyze operational data.
• High attention to detail and strong organizational skills.
• Strong problem-solving and analytical capabilities.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proactive mindset and commitment to continuous improvement.
• Experience with Power BI, reporting tools, or automation initiatives is an asset.
• English knowledge – advanced (min. B2) level.

What we offer:

• A dynamic and international work environment.
• A permanent position with growth potential.
• Attractive fringe benefits, including a pension plan.
• Hybrid working model and flexible working hours.
• Learning & development opportunities.