Global O2C Specialist - Flexible Hours & Growth

elanco

Warszawa

On-site

PLN 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Office in Warsaw center

Flexible hours

Sports card

Private medical care

Life insurance

Diversity & Inclusion

Animal-friendly office

Theatre tickets

Language courses

Extra days off

Job summary

Elanco in Warsaw, Poland, seeks an Order to Cash (O2C) Specialist to join our finance team. You will handle end-to-end order processing, invoicing, collections, and customer inquiries to ensure a smooth customer experience.

The role requires a university degree or equivalent, 2–3 years in O2C or finance, and fluency in English and Italian; SAP O2C experience is preferred. We offer flexible hours and a Warsaw-center office plus comprehensive benefits.

Qualifications

University degree or equivalent work experience.
2–3 years of experience in an O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change.
Proficient in English and Italian; Experience with SAP O2C Module.

Responsibilities

Process all manual orders received via phone, fax, and email, prioritizing urgent requests and managing customer complaints effectively.
Manage and support the billing process, analyze account discrepancies, and proactively engage with customers for collections.
Track and resolve all customer disputes regarding billings, credits, or payments.
Monitor and resolve sales order and sales interface issues (IDOCs).
Support local O2C projects and contribute to continuous process improvements within the team.