Cash Collection Specialist — Hybrid, Growth & Impact

Merck Group; Wrocław; Hybrid; PLN 70,000 - 100,000; Full time

Job summary

Merck Group in Wroclaw is seeking a Cash Collection Specialist to manage customer accounts and secure timely payments across EU markets. You will monitor receivables, contact customers, and support dispute resolution with Sales and Customer Service.

You will also evaluate payment behaviors to inform order releases and credit blocks, investigate payment differences, and help drive improvements in Invoice-to-Cash processes while maintaining accurate records and financial controls.

Qualifications

• 1–3 years in Accounts Receivable or Cash Collection with a university degree.
• Multilingual with English and at least one EU language for daily tasks.
• Proficient in ERP systems and advanced Excel.
• Strong analytical mindset and attention to detail for resolving payment differences.

Responsibilities

• Manage customer accounts to ensure timely collection of receivables.
• Proactively contact customers to secure payments.
• Support dispute resolution with Sales and Customer Service.
• Evaluate payment behaviors to decide on order releases and credit blocks.
• Investigate payment differences and maintain accurate records.
• Contribute to process improvements and automation in Invoice-to-Cash.

Skills

Analytical mindset

Attention to detail

Multilingual

Experience in AR or Cash Collection

Education

University degree

Tools

ERP systems

Advanced Excel

Job description

Merck Group in Wroclaw is seeking a Cash Collection Specialist to manage customer accounts and secure timely payments across EU markets. You will monitor receivables, contact customers, and support dispute resolution with Sales and Customer Service.

You will also evaluate payment behaviors to inform order releases and credit blocks, investigate payment differences, and help drive improvements in Invoice-to-Cash processes while maintaining accurate records and financial controls.