Nordics Last-Mile Ops Leader | AI-Driven, Field-First

Westwing; Robakowo; On-site; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Paid holidays 20-28 days

Exclusive discounts

40% off Westwing Collection

20% off third-party brands

Family & Friends discount

Wellbeing support

Subsidised lunches

Team events

Job summary

Westwing seeks a Last Mile Operations Manager for the Nordics to own end-to-end delivery and returns. You will manage carriers, negotiate rates, and enforce SLAs while leading a local Coordinator and collaborating with Customer Care. The role requires hands-on field work and building AI-driven workflows to improve efficiency.

Fluency in English is essential; Nordic language skills are a plus. The position is permanent and based in Robakowo, Poland, with significant regional travel and a focus on

Qualifications

• 5+ years in last mile, transportation, or ecommerce logistics.
• Experience managing direct carrier relationships and commercial tenders.
• Willingness to travel about 33% of time within the region.
• Advanced analytics with self-serve tools and AI workflows.
• Strategic thinker with hands-on, field-first leadership.

Responsibilities

• Own end-to-end delivery and returns performance for the Nordics region.
• Lead one Last Mile Coordinator and automate repetitive tasks.
• Develop AI agents, automated workflows and SQL data models.
• Partner with Customer Care to align KPIs and complaint reduction.
• Drive network innovations like PUDO, white-glove, and sustainable delivery.
• Conduct field visits to audit hubs, inspect depots, and ride with drivers.
• Lead carrier negotiations, rate cards, SLAs, and data-driven reviews.

Skills

Last mile operations

Carrier management

SQL

BI tools

AI workflow automation

Travel readiness

P&L management

Nordics market knowledge

English fluent

Tools

SQL

BI Tools

Job description

Westwing seeks a Last Mile Operations Manager for the Nordics to own end-to-end delivery and returns. You will manage carriers, negotiate rates, and enforce SLAs while leading a local Coordinator and collaborating with Customer Care. The role requires hands-on field work and building AI-driven workflows to improve efficiency.

Fluency in English is essential; Nordic language skills are a plus. The position is permanent and based in Robakowo, Poland, with significant regional travel and a focus on