Last Mile Logistics Lead, Southern Europe - AI-Driven

Westwing; Robakowo; Sur place; PLN 140 000 - 210 000; Plein temps

Avantages offerts par ce poste

Paid holidays 20–28 days

Exclusive discounts Westwing items

Wellbeing support

Team events & company celebrations

Résumé du poste

Westwing is seeking a hands-on Last Mile Logistics Lead to own the Southern Europe regional delivery and returns operations from Robakowo, Poland. You will build premium last mile experiences, manage carrier performance, and drive continuous improvement with AI-enabled workflows.

You will lead one regional Coordinator, collaborate with Customer Care, and spend about one third of your time in the field auditing hubs, riding with drivers, and optimizing the network including PUDO and reverse

Qualifications

• 5+ years of experience in last mile, transportation, or e-commerce logistics, managing direct carrier relationships, commercial tenders, and a substantial P&L cost line.
• Depth in home delivery networks and complex returns operations, understanding the challenges of multi-tier freight handling.
• Advanced proficiency in self-served analytics (SQL, BI tools) and direct experience building AI agent workflows and task automations.
• Unwavering commitment to spend ~33% of time travelling in the region to ride in delivery vans, inspect depots, and audit carrier capabilities firsthand.
• Proven ability to work shoulder-to-shoulder with Customer Service teams to jointly drive complaint reduction, damage prevention, and NPS improvements.
• Outstanding commercial acumen and collaborative leadership skills, with prior experience or readiness to manage direct reports.
• Business fluency in English

Responsabilités

• Own the end-to-end delivery and returns performance across the region to ensure a consistently premium customer experience
• Build and maintain strong carrier partnerships by leading commercial tenders, rate card negotiations, SLA enforcement, and data-driven reviews
• Spend approximately one-third of your time in the field conducting driver ride-alongs, auditing hubs, and investigating root causes on-site
• Develop and deploy self-built AI agents, automated workflows, and SQL data models to handle routine tracking, invoice auditing, and exception alerts
• Partner closely with Customer Care to establish joint Voice of the Customer routines, shared KPIs, and unified contact-reason taxonomies
• Lead and develop one Last Mile Coordinator by automating repetitive tasks and focusing their scope on high-value human exception management
• Drive network innovations including PUDO networks, white-glove services, sustainable low-emission delivery, and streamlined reverse logistics processes

Connaissances

Last mile logistics

Carrier management

P&L management

SQL / BI tools

English proficiency

Leadership

Field travel

Outils

SQL

BI tools

Description du poste

Westwing is seeking a hands-on Last Mile Logistics Lead to own the Southern Europe regional delivery and returns operations from Robakowo, Poland. You will build premium last mile experiences, manage carrier performance, and drive continuous improvement with AI-enabled workflows.

You will lead one regional Coordinator, collaborate with Customer Care, and spend about one third of your time in the field auditing hubs, riding with drivers, and optimizing the network including PUDO and reverse